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Hybrid Patient Access Rep - CVH Primary Care @Minden Vlg - Full Time bei Carson Valley Health

Carson Valley Health · Gardnerville, Vereinigte Staaten Von Amerika · Hybrid

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Patient Access Rep - CVH Primary Care @Minden Village - Full Time

POSITION SUMMARY:

To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller.   In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team.


POSITION REQUIREMENTS:

Minimum Education:

  • High School Diploma or equivalent.

Minimum Work Experience:

  • Reading, writing, organizing, and filing skills.
  • Professional phone etiquette.
  • Previous customer service experience.
  • Customer service skills.
  • Computer and word processing skills.


POSITION ESSENTIAL FUNCTIONS:

Triage

  • Answer incoming telephone calls.
  • Triage patient phone calls.
  • Assess the level of need for each patient call.
  • Direct or assist in the solution for the patient.
  • Make follow up phone calls as necessary.
  • Work with Medical Assistants and physicians to solve patient problems.
  • Work with other medical facilities to solve patient problems.
  • Respond to patient issues and create solutions.
  • Document all interaction for inclusion in the patient electronic medical record.
  • File information as needed, scan information as needed.

Scheduling

  • Schedule all new and existing patient visits.
  • Provide assistance in preparing the patient for their next visit.
  • Mail out any necessary forms to patient's home prior to visit.
  • Make patient reminder calls when appropriate.
  • Work with Medical Assistants and Physicians to create an efficient and effective schedule.
  • Serve as an ambassador to patients.
  • Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.
  • Posts payments from Patients and Third Party payers to EMR, patient form and scan documents.
  • Collect Copay and check in-patient.
  • Schedule CVH Radiology and check out patient.
  • Schedule follow up appointment.
  • Balance payments with remittance advice.
  • Prepare payments for deposit.

Authorizations/Referrals

  • Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians.
  • Send necessary records to outside vendors and physicians to facilitate referral.
  • Schedule referral when appropriate and notify patient.
  • Keep accurate logs of referrals made.


BENEFITS: If you are scheduled to work part-time at least 20 hours per week and full-time at least 32 hours per week, you are eligible for benefits on the first day of the month following 30 days of employment. 

  • NO STATE INCOME TAX
  • Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account.
  • Vanguard 401(k) with match.
  • Employer paid Care Flight Membership for your household (full-time employees) (A Division of REMSA).
  • Employer Paid Basic Life and AD&D insurance.
  • Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
  • Earned Time Off, Sick Leave and Paid Holidays.
  • Nevada 529 College Fund.
  • Unum Employee Assistance Program.
  • Employer paid Credit monitoring and Identity Theft Program through CyberScout.
  • Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions).
  • Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+.
  • Paid Volunteer Hours for staff to help in the community.
  • and More...


CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE

"BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022, 2024 & 2025!

WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!


Mon thru Fri; Shift varies;
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