Hybrid Coordinator - YFS bei Friends of Youth

The Coordinator of Youth and Family Services works closely with the Business Manager to provide administrative coverage for the outpatient offices. They provide a wide range of administrative functions, including billing and special projects.

FLSA Status: Non-exempt, hourly 

 Schedule: Monday - Friday 9:30PM-6PM 

Reports To: Business Manager 

essential duties  

Administrative Tasks 

1. Answer and transfer telephone calls to the appropriate employees.
2. Coordinate with Counselors and Therapists to process releases of client information in accordance with WACs and agency policies and procedures.
3. Provide telephone callers with referrals to internal and external resources.
4. Collaborate with the Client Services Specialist to schedule and provide assessment paperwork to new clients.
5. Collect, enter, prepare, and submit data, to support the Performance Quality Improvement (PQI) process.
6. Order, stock and distribute supplies as requested.
7. Manage client registration and maintain the client portal.

Billing and Collections Tasks 

1. Verify clients’ insurance coverage and communicate eligibility as appropriate.
2. Complete all financial arrangements for services.
3. Collect and coordinate all required documentation from clients for requesting fee reductions.
4. Interpret and explain benefit information received from insurance companies to clients.
5. Follow up on unpaid claims from insurance companies.
6. Run monthly client statements, review for billing accuracy, and prepare and mail statements to the respective clients.
7. Collect and accurately post payments to client accounts in a timely manner.
8. Enter client information into the King County system, as needed.
9. Pull and interpret Medicaid client reports from the King County system.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

job requirements 

a.Education and Experience 

1. High School Diploma or General Education Diploma (GED).
2. Minimum of 2 years of relevant working experience.
3. Demonstrated knowledge of MS365 Power Platform.

b. Additional Requirements 

1. Must satisfactorily pass criminal history check.
2. Must satisfactorily pass tuberculosis (TB) test.
3. Must have reliable transportation and a valid Washington State driver's license (or be able to obtain one by date of employment). 
4. Employees and volunteers who operate their own or Friends of Youth vehicles on Friends of Youth business, must have a safe driving record as defined by Friends of Youth.
5. Employees and volunteers who operate their own vehicle(s) on Friends of Youth business must carry auto liability insurance that complies with the requirements of Friends of Youth. 
6. Proof of COVID-19 vaccination is required. There are no exemption

We offer:

• 15 vacation days per year with annual accrual interests, paid sick leave, 11 paid holidays, 2 personal days and 2 social justice leave days per year (pro-rated for part-time employees)
• Medical, dental and vision coverage; 24/7 access to telehealth  
• 403(b) retirement plan and matching 
• Long-term disability insurance and life insurance 
• Professional development opportunities are available 24/7 on our online learning platform 
• All employees and their immediate family members can receive free counseling and mental health support through our Employee Assistance Program

Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer. We welcome, honor, and celebrate our clients, colleagues, and communities’ diverse identities and cultures. For more information, email [email protected].