Hybrid Assistant Branch Manager bei Dime Bank

JOB TITLE:  Assistant Branch Manager 

DEPARTMENT:  East Lyme Branch 

REPORTS TO:  BranchManager 

Position Summary:  Theprimary purpose of this position is to assist the Branch Manager in theefficient operation of the branch, including ensuring all staff associates provideconsistent, high quality customer service, including cross-selling products andservices and managing referrals to meet or exceed the Branch’s definedobjectives. Manages operations in strict accordance with bank regulations andpolicies. 

Functions: 

• Supervises assigned branch personnel and performs the duties of the Branch Manager in her/his absence in the daily operation of the branch
• Handles HR-related performance management of assigned staff, i.e., issuing warnings, conducting appraisal reviews, evaluating staff performance for salary adjustments, promotions, etc.
• Works closely with Head Teller to ensure adequate staffing, resolve scheduling conflicts and personnel issues
• Guides, advises, and assists with staff training
• Employs problem-solving skills and sound judgment in resolving customer problems, concerns, requests
• Explains, promotes, refers, sells, and/or cross-sells products and services based on customers’ needs
• Uses sales and services techniques to encourage retention and expand customer relationships
• Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
• Operates the branch within established cost controls and allowances, including preparing data for annual budget, branch reports
• Works with Branch Manager to ensure branch is operationally sound
• Originates mortgages and loans within designated lending authority and processes loans originated by the Branch Manager
• Processes transactions on the bank’s operating system(s)
• Opens and closes the branch in compliance with security procedures
• Performs other assigned duties essential to the operation of the branch
• Occasionally “fills in” for other branches at the request of management
• If SBLI licensed, meets or exceeds defined sales goals
• May participate in business development activities
• Actively participates in community service and consistently represents Dime Bank in a professional manner. 

Knowledge, Skills, Requirements: 

Requires an Associates degree orparallel experience in banking and an adherence to the bank’s training policiesand requirements. Knowledge of financial products and services sales, and bankingregulations. 

• Aptitude for mathematics
• Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
• Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Excellent customer service, including customer relationship building and product and services referral skills
• First-rate supervisory skills
• Top-notch communication skills
• Competent keyboard skills and familiarity with computers
• Organizational skills, i.e., maintain an organized and efficient workspace
• Able to promote team building skills
• Initiative
• Ability to work closely and harmoniously with others in a busy environment 

Physical Demands andCondition Requirements: 

• General office environment
• Ability to lift bags of coin 

Equipment Used: 

• General office equipment, i.e., calculator, photocopier, etc.
• Computer
• Coin machine
• Bill counter 

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.