Hybrid Case Manager - Housing Navigation Program bei Prospera Housing Community Services

Description

Classification: Exempt

Department: Resident Services

Reports To: Program Manager of Managed Care Organization (MCO)

Revised: 08/06/25

About Prospera

Prospera has been empowering families since 1993 by providing safe, high-quality affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs.

At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents, to how we support one another as a team. 

At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others. 

Position Summary

The Case Manager for the Housing Navigation Program is responsible for overseeing and intervening in the Housing Navigation Program, quality assurance, data analysis, and reporting for the Housing Navigation Services Program. The position oversees the implementation of activities and program initiatives tailored to organizational objectives and built around the Social Determinants of Health, with a primary focus on housing. 

Essential Job Duties/Responsibilities

• Develop relationships with community partners and service providers within PROSPERA’s service delivery areas and standardize partnership groups across regions. 
• Develop relationships with PROSPERA Service Management, Property Management, and Development staff to encourage support and collaboration with internal applicants and residents.
• Oversee implementation and adherence to Housing Navigation initiatives, policies, and projects to ensure ongoing compliance with contractual obligations and organizational objectives.
• Manage case conferencing, reporting, records, and communication for clients referred by Managed Care Organization (MCO) partner(s) in accordance with each MCO's unique project scope. 
• Attend various recurring meetings with internal and external stakeholders,      including Resident Services Leadership, MCO Partners, PROSPERA Leadership,      and Continuum of Care Organizations.
• Analyze housing navigation-specific data to measure outcomes and the impact of services.
• Set deadlines, assign responsibilities, and monitor the progress of initiatives and projects.
• Ensure efficiency,      effectiveness, and quality of services via ongoing training, instruction,      counseling, and leadership. Encourage teamwork and lead by example in creating a harmonious environment.
• Ensure all administrative processes are handled on a timely basis.
• Provide social work case management and navigation services, both in-person and virtually, to assist clients and their families during relocation efforts and/or to obtain stable housing.
• Assist clients with barriers through both in-person and virtual efforts such as intensive case management, crisis mitigation, documentation recovery,      application/deposit fees, landlord mitigation, landlord disputes, rent payment/eviction prevention options, utility support, etc., to obtain and/or maintain clients’ housing.
• Maintain community housing lists and helpful tips that may assist clients with housing needs.
• Keep abreast of city, county, state, and federal funding advocacy activity.

Knowledge/Skills/Abilities – General Performance

• Knowledge of service programs and educational methods.
• Ability to plan, manage, and oversee programs.
• Competency in social work values, knowledge, and skills.
• Ability to assess service programs and evaluate future needs.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Knowledge of budget planning and administration.
• Ability to communicate effectively, both verbally and in writing.
• Ability to analyze statistical reports and make recommendations for changes or improvements.
• Ability to establish effective working relationships with co-workers, board members,      supervisors, consultants, and the general public.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.

Supervisory Responsibilities

The Case Manager of the Housing Navigation Program has no supervisory responsibilities.

Education & Experience Required

• Bachelor’s Degree in Social Work required. 
• 5 years of experience in providing social services. 
• Experience developing service programs. 
• Valid Class “C” Texas Driver’s License required.

Communication Required

· Fosters a positive work environment embracing the Mission and Core Values of Prospera (Integrity, Accountability, Excellence, Commitment, Dignity, Fairness, and Respect).

· Bilingual (English/Spanish) preferred, but not essential.

Physical and Mental Requirements

• Able to sit and work at a computer for extended periods.
• Able to stand and walk for extended periods, either indoors or outdoors.
• Able to ambulate up and down stairs, walk large properties, and have physical capabilities to participate in physical activities and events such as point-in-time counts, wellness walks, and departmental volunteer rebuilding initiatives.
• Able to stoop, kneel,      bend at the waist, reach daily, and lift up to 50 pounds occasionally.
• Able to perform general office administrative activities: copying, filing, using a telephone and its functions, e-mailing, electronic scheduling, data entry, etc.
• The mental work demands include regular attendance, working well with others, verbal contact with others, noise, and occasional travel by conventional means, including motor vehicles and the like, within Prospera’s regions and other locations as required.

Collaboration and Teamwork at Prospera

All roles at Prospera contribute to our shared mission of providing safe, high-quality, affordable housing with support services to those in need. As such, we value collaboration across departments and levels of the organization and expect all team members to work together in service of that mission. This means actively communicating with peers, informing colleagues of necessary and helpful information across functions, and modeling collaborative approaches to work. Regardless of role or title, every team member is part of a collective effort, and we succeed when we coordinate, share knowledge, and support each other in the pursuit of our goals. Prospera’s success and the ability to serve our mission ultimately rely on cross-functional teamwork, and collaboration is a standard expectation for every role. 

The job description is intended to describe the general nature and work responsibilities of the position. This description and the duties of this position are subject to change, modification, or addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments required by company officials. This job description does not constitute an employment contract between the company and the employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation.