Job Title: Transportation Dispatcher | Department: Transportation |
Reporting to: Transportation Manager | Date: 12/13/2024 |
Position Status: Full-time | FLSA Status: Non-Exempt |
Job Summary: |
As a Transportation Dispatcher, you will manage scheduling, communicate route assignments, monitor transportation activities, and resolve any issues that arise—all while maintaining a focus on safety, efficiency, and exceptional service. Participation in a rotating on-call schedule for weekend coverage is required. If you thrive in fast-paced environments and enjoy problem-solving, this position offers an exciting opportunity to make a meaningful impact with a self-sustaining social enterprise. Join us today! Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve. |
Minimum Qualifications: |
Education | - High school diploma or equivalent required; Associate’s degree in Transportation, Logistics, or related field preferred.
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Experience | - At least three years of related experience and execution of similar duties in warehouse/freight operations required.
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Licensure, Certification, and/or Registration | Valid Driver’s License |
Other | - Must have excellent communication skills
- Must have excellent problem solving skills
- Must have excellent critical thinking skills
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Job Duties |
Essential Duties | % of Time |
- Schedules drivers for pick-up and delivery; selects most efficient routes for each driver.
- Assists the Transportation Manager with prioritizing and routing drivers for regularly scheduled routes and urgent needs.
- Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
- Consolidates orders into truckloads for specific destinations.
- Communicates delays and route changes as necessary.
- Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
- Monitors drivers’ working hours to ensure compliance with federal and state laws and regulations.
- Assists with the oversight of maintenance and repair schedules for vehicles.
- Performs other related duties as assigned.
| 90% 10% |
Supervisory/Decision Making Authority | |
Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No | |
Enter the number of direct reports and their position titles: N/A | |
PHYSICAL REQUIREMENTS: | |
Required - Standing
- Walking
- Prolonged periods of sitting at a desk and working on a computer
| Preferred - Ability to lift up to 15 pounds at a time
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HAZARDS: | |
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SKILL REQUIREMENTS: - Excellent verbal and written communication skills.
- Strong organizational skills to prepare and assign routes.
- Strong leadership skills to ensure drivers’ compliance with direction and assignments.
- Basic understanding of geographical area and mapping programs to facilitate efficient routing.
- Proficient with or able to quickly learn dispatch and recordkeeping systems.
- Ability to work at a fast pace and under pressure.
- Thorough understanding of shipping industry.
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Required - Experience with Microsoft Excel
- Organization and prioritization skills
- Attention to detail
- Critical thinking
- Strong customer support mindset
- Verbal and written communication skills
- Reasoning and logic skills
- Team-oriented and collaborative interpersonal relationships skills
- Sensitivity to service population’s cultural and socioeconomic characteristics
| Preferred - Experience with Samsara, McLeod, or AS-400 tracking programs.
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