Hybrid Sales/Service Manager bei Sure-Dry LLC

Description

As a key leader in a company redefining the industry, the service/sales manager drives team performance, customer satisfaction, and business growth. This role combines service excellence with sales knowledge, empowering the team to achieve outstanding results. With a focus on collaboration, coaching, and accountability, this position fosters a positive, inclusive environment where team members thrive. By aligning daily operations with the company’s values, this position ensures an exceptional customer experience and a motivated, high-performing team.

ESSENTIAL JOB FUNCTIONS

Lead, Manage, Accountability (LMA)

• Cascades the company’s core values, and provides clear direction.
• Removes barriers so that the company’s core focus is achievable.
• Leads group and individual meetings/trainings on a weekly basis.
• Recruits, selects, onboards, and trains new employees.
• Provides expectations and holds employees accountable for meeting these expectations.
• Manages employees’ performance, conducts performance reviews, and partners with HR on other performance decisions.
• Creates and provides opportunities for employees’ growth and development.
• Trains staff on servicing Sure-Dry systems and the sales process.
• Conducts ride-alongs with service techs and provides constructive feedback.

Sales Goals

• Meets and exceeds sales goals and other key performance indicators for the company and individual service technicians.
• Targets performance management and training to achieve sales goals and other key performance indicators.

Customer Issues

• When customer issues are escalated to their level, works to resolve all issues with customers.
• Ensures customers have a remarkable experience.

Purpose, Mission, and Values

• Lives out the company’s purpose, mission, and values.

Requirements

• An associate's or bachelor’s degree is preferred, and 2+ years of sales and/or sales management experience, or a combination of education and experience that illustrates a proven track record in this field.
• Knowledge of sales, marketing, and/or customer service principles and practices.
• Knowledge of construction principles and practices preferred.
• Skill in operating a personal computer and programs.
• Skill in verbal (including presentation skills) and written communication.
• Ability to understand, speak, read, and write in English.
• A valid driver’s license, a safe driving record, and the ability to drive for the company.

If you’re passionate about developing talent, building trust, and leaving a legacy through impactful leadership, we’d love to connect.