Hybrid Internal Operations Coordinator bei Ferguson Roofing
Ferguson Roofing · St. Louis, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in St. Louis
Position Overview
The Internal Operations Coordinator position is a fast-paced and self-motivated role responsible for overseeing the operations of crews and projects to ensure adherence to Ferguson Roofing standards and manufacturer specifications. This position requires a high level of organization, communication, and problem-solving skills to support residential production and service operations.
Key Responsibilities
- Work closely with the Internal Operations Manager for residential and commercial production and service to ensure clear and timely communication with customers, Ferguson team members, and Ferguson sub-contractors.
- Process jobs, including creating purchase orders and delivery of materials.
- Evaluate, assign, and dispatch work orders to appropriate team member or crew.
- Maintain a "whatever it takes" mindset (ownership value) towards team goals.
- Calculate, itemize, and conduct crew pay for sub-contractors.
- Coordinate and communicate upcoming project details with customers.
- Participate in meetings and training sessions as required.
- Communicate professionally with customers via email, phone, and text.
- Conduct follow-up (happy) calls post service to ensure 100% satisfaction.
- Resolve customer concerns as assigned by management.
- Close out job folders within one day and submit to A/R for the billing process.
- Work proactively and independently to identify and solve problems.
- Other duties as assigned by the Operations Manager to support business needs.
- Follow-up on unsold estimates to generate additional revenue opportunities.
Qualifications
- Minimum of 3 years of experience in operations or a customer-facing role, preferably in the residential service industry.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal teams, installation crews, and vendors.
- Hands-on approach with a proactive mindset and willingness to assist team members as needed to ensure success.
- Strong negotiation skills and experience in vendor discussions.
- Strong problem-solving skills with the ability to effectively resolve customer concerns and conflicts requiring management involvement.
- Ability to work flexible hours, including evenings and some Saturdays, based on seasonal business needs.