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Hybrid Internal Operations Coordinator bei Ferguson Roofing

Ferguson Roofing · St. Louis, Vereinigte Staaten Von Amerika · Hybrid

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Position Overview

The Internal Operations Coordinator position is a fast-paced and self-motivated role responsible for overseeing the operations of crews and projects to ensure adherence to Ferguson Roofing standards and manufacturer specifications. This position requires a high level of organization, communication, and problem-solving skills to support residential production and service operations.

Key Responsibilities

  • Work closely with the Internal Operations Manager for residential and commercial production and service to ensure clear and timely communication with customers, Ferguson team members, and Ferguson sub-contractors.
  • Process jobs, including creating purchase orders and delivery of materials.
  • Evaluate, assign, and dispatch work orders to appropriate team member or crew.
  • Maintain a "whatever it takes" mindset (ownership value) towards team goals.
  • Calculate, itemize, and conduct crew pay for sub-contractors.
  • Coordinate and communicate upcoming project details with customers.
  • Participate in meetings and training sessions as required.
  • Communicate professionally with customers via email, phone, and text.
  • Conduct follow-up (happy) calls post service to ensure 100% satisfaction.
  • Resolve customer concerns as assigned by management.
  • Close out job folders within one day and submit to A/R for the billing process.
  • Work proactively and independently to identify and solve problems.
  • Other duties as assigned by the Operations Manager to support business needs.
  • Follow-up on unsold estimates to generate additional revenue opportunities.

Qualifications

  • Minimum of 3 years of experience in operations or a customer-facing role, preferably in the residential service industry.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal teams, installation crews, and vendors.
  • Hands-on approach with a proactive mindset and willingness to assist team members as needed to ensure success.
  • Strong negotiation skills and experience in vendor discussions.
  • Strong problem-solving skills with the ability to effectively resolve customer concerns and conflicts requiring management involvement.
  • Ability to work flexible hours, including evenings and some Saturdays, based on seasonal business needs.
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