Hybrid Student Games Room Supervisor bei University Student Union

UNIVERSITY STUDENT UNION 
CALIFORNIA STATE UNIVERSITY, NORTHRIDGE 
STUDENT ASSISTANT EMPLOYEE JOB DESCRIPTION

JOB DESCRIPTION:

Under the supervision of the Intramural Sports & Day Camp Coordinator, the Student Games Room Supervisor is responsible for the overall coordination and general supervision of the Student Recreation Center (SRC) Intramurals Games Room. This role assists with daily operations, staff oversight, and event coordination to ensure a safe, organized, and engaging recreational experience for all participants.

JOB DUTIES:

·         Assists the Intramural Sports & Day Camp Coordinator with general supervision of the Games Room

·         Assists in the recruitment, training, scheduling, and supervision of the Student Games Room Attendants

·         Generates, maintains, and monitors the Games Room budget tracker

·         Coordinates the ordering, receiving, and inventory of operational supplies and organizes backup documentation for purchases

·         Assists in developing and implementing ongoing plans for the Games Room, including but not limited to updates to video game selections, equipment maintenance, game console upkeep, work orders, and supply purchases

·         Coordinates staffing and logistics for special events held in the Games Room

·         Schedules and leads periodic Games Room staff meetings

·         Prepares and submits incident and injury reports to the Intramural Sports & Day Camp Coordinator

·         Monitors and upholds the Games Room’s code of conduct, policies, and procedures

·         Responds appropriately to a variety of emergency situations, including but not limited to medical emergencies and civil disturbances, and coordinates and/or executes emergency procedures as needed

·         Assists the Intramural Sports & Day Camp Coordinator by providing performance feedback for Student Games Room Attendants

·         Collaborates with the Strategic Marketing & Communications department to plan and implement merchandising strategies and tournament promotions

·         Assists the Reservations Manager with administrative and operational duties related to Games Room reservations

·         Facilitates participant check-ins and issues necessary equipment for game consoles, PCs, and billiards

·         Carries out key holder responsibilities, including managing access to the Games Room facility 

·         Acts as Student Games Room Attendant in the event of unexpected absences or to fill occasional vacancies in the schedule

·         Manages and oversees SRC Games Room Discord Channel, responding to questions, posting announcements, and monitoring user activity

·         Maintains cleanliness and organization of the front desk and surrounding service areas

·         Performs other related duties as assigned

QUALIFICATIONS:

EDUCATION

·         Must be a currently enrolled CSUN student

EXPERIENCE

·         Previous related experience and/or specialized education required.

·         Previous related experience with eSports tournament platforms is a preferred

OTHER REQUIREMENTS

·         Must be able to attend mandatory in-person SRC and USU employee orientation and trainings

·         Must be able to attend monthly mandatory in-person staff meetings

·         This position is a sensitive position as designated by the CSU. Following an offer of employment, the appointment is contingent upon successful completion of a background check and may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. No applicant will be denied employment solely on the grounds of a criminal offense. The nature of the offense, the date of the offense, the surrounding circumstances and the relevance of the offense to the position(s) applied for will be considered.

·         The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

KNOWLEDGE, SKILLS, AND ABILITIES:

·         Ability to be detail-oriented, self-motivated, and possess initiative

·         Demonstrates leadership, interpersonal, and organizational skills

·         Ability to provide excellent customer service

·         Establish knowledge of game consoles and computer program equipment

·         Ability to remain calm and composed during stressful situations and analyze situations accurately to adopt an effective course of action

·         Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions

·         Ability to verbally communicate effectively, including the ability to share relevant information, thoughts, ask questions, listen well, and respond appropriately

·         Ability to communicate effectively in writing, including composition, grammar, spelling, and punctuation

·         Ability to independently manage multiple tasks simultaneously and adhere to deadlines without immediate supervision

·         Ability to establish and maintain cooperative relationships with co-workers and patrons

·         Ability to maintain a neat appearance and courteous disposition

·         Ability to work and contribute to an inclusive, diverse working and learning environment

In conjunction with this position, the Student Games Room Supervisor will have the opportunity to learn, develop, and acquire the following transferable skills:

ADMINISTRATIVE

·         Attention to Detail: Thoroughness in accomplishing a task through monitoring and checking work efficiently.

ANALYTICAL

·         Conflict Resolution: Must be able to anticipate, diffuse, and resolve any disagreements, confrontations, and complaints in a practical and constructive manner to achieve a mutual satisfaction.

·         Problem Solving: The process of identifying a problem, prioritizing a solution, and implementing a resolution quickly and effectively to complex issues.

LEADERSHIP

·         Impact: Makes a favorable impression that encourages, supports, and influences individual, group, and organizational needs.

·         Leadership: Focuses one’s own efforts on working with a team to ensure the achievement of the team’s objectives and desired results.

STRATEGIC PLANNING

·         Project Management: The ability to initiate, plan, and execute a project or event. 

SUPERVISION:

Supervision is provided by the Intramural Sports & Day Camp Coordinator

TYPICAL WORKING CONDITIONS:

Work is primarily performed in a temperature-controlled office environment. Daily contact with members of the campus community, including students, faculty, staff, administrators and guests, is required. In addition to regularly assigned work schedule, must possess an ability and willingness to work weekends, evenings, holidays, finals weeks, and during academic interim and break periods; must be flexible, adaptable, and readily able to adjust to changes in work environment.

APPLICATION PROCEDURE:

Apply online at www.csun.edu/usu/jobs

Applications from CSUN students including first time, transfer, international, work study, LGBTQIA+, and Veterans are welcome and encouraged.

The University Student Union at California State University, Northridge is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Human Resources.