Hybrid Driver Support Specialist bei E.W. Wylie

Who is E.W. Wylie?

E.W. Wylie, in business for over 85 years, is one of the largest transportation and logistics services providers in the United States. We’re a proud member of TFI International, the third-largest transportation and logistics services provider in North America, with revenues of more than $8 billion annually. We have locations throughout the United States, with our corporate headquarters located in Fargo, ND.

We’re an ever-growing organization seeking career-oriented individuals to join our team and drive our vision forward, moving America together. We offer transportation and logistics services across diverse industries, prioritizing long-term relationships with employees and customers.

Ideal candidates excel in written and verbal communication and thrive in fast-paced, complex environments. We offer competitive compensation and benefits to those eager to join a winning team and grow within an industry-leading organization.

Driver Support Specialist Summary

In this crucial operations position, you'll serve as a champion for our drivers. You'll play a critical role in the successful dispatch and management of drivers. Your support will facilitate smooth, timely deliveries, and strong customer satisfaction. In this role, you'll collaborate closely with drivers and internal teams to ensure that drivers have every opportunity to be successful. You'll communicate dispatch plans as well as coach and support drivers every step of the way. Those who enjoy playing the role of a coach, and pushing their team to success will excel within this support role.

Your Responsibilities

• Dispatch and Communication // Communicate the dispatch plan to drivers and monitor performance regarding pickup and delivery timelines.
• Support Driver Success // Collaborate with drivers to ensure they have the tools at their disposal to be successful and develop as professional drivers.
• Internal Collaboration // Ensure effective communication with internal departments to ensure that all stakeholders are updated and working with current information.
• Monitor Performance // Understand, analyze, and review driver performance to identify opportunities for improvement and coach drivers through difficulties to success.
• Data Review // Review critical KPIs like driver miles, pay, home time, and upcoming schedules.

Your Skillset

• Effective Communication // Demonstrable experience in a position where your ability to effectively communicate with a diverse range of individuals across various mediums was critical to your success..
• Internal Collaboration // Proven experience in a position where you were responsible for internal collaboration across various departments, with many stakeholders.
• Time Management // Effective time management skills with the ability to manage your time in an environment with frequently shifting deadlines.
• Organization // Highly effective organizational skills, having the ability to prioritize competing responsibilities in time-sensitive situations.
• Problem-Solving // Demonstrated experience in a position where you were required to understand, process, think, and act quickly in situations where you may not have every detail.

Minimum Qualifications

• High School Diploma or equivalent, and at least one (1) year of experience in a position where your ability to succeed was contingent upon your ability to communicate professionally

Preferred Qualifications

• Associate’s degree in business administration, business management, or a related field, and at least one (1) year of experience in dispatch, driver manager, or related position in the transportation industry.

Salary and Schedule

• Salary // $ 48,000 - $ 68,000 per year, decided based on experience.
• Schedule // Full-Time; On-Site; Monday - Friday; 07:30 a.m. - 5:00 p.m.

Benefits of Working with Us

• Comprehensive Coverage // Medical, dental, and vision plans, along with an Employee Assistance Program that includes counseling and virtual therapy.
• Retirement and Savings // 401(k) with up to 4% company match, plus Health Savings Account and Flexible Spending Account options.
• Life and Disability Insurance // $50,000 in basic Life and AD&D coverage at no cost, plus options for supplemental life and income protection.
• Paid Time Off // We offer a competitive and progressive paid time off system that increases with tenure.
• On-Site Gym // Access to a gym with dumbbells, cable machine, yoga mats, and cardio equipment.