Hybrid Retail Training & Development Specialist bei Bankers Trust

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Retail Training & Development Specialist will serve as support to the Retail Training & Pool Manager and provide input on training needs through interaction with and feedback from training participants, training peers, Learning & Development team members and Retail Leadership. This inventive and insightful individual will create and conduct training as part of the new hire processes. This position will also provide input to keep training program content current and will contribute to training program development & small-scale project work as assigned.

Primary Functions and/or Responsibilities:

Maintains course curriculum and delivery methods to most effectively promote the knowledge and skills necessary to integrate employees into day-to-day business practices

Manages Consumer Services SharePoint site to ensure a useful and up-to-date resource for policies, procedures, product information, FAQs, customer communications, and training materials

Coordinates, schedules, and completes on-boarding training and activities for Retail employees

Coordinates and completes CSR and Products/Services training sessions

Assists with onboarding, training, and daily support for Pool employees

Maintains strict accuracy when training or participating in teller line at branches

Evaluates training effectiveness and impacts to individual and organizational performance by reviewing and utilizing employee reports and performance

Participates in sales and service activities as directed by the Consumer Services Senior Manager in order for the Consumer Services Division to improve efficiencies and increase sales & revenue, while complying with State and Federal Laws and regulations

Assists with the day-to-day research and resolution of problems/issues and exception approvals for branch staff, including Managers and Assistant Managers

Completes timely and accurate training program administrative duties including, but not limited to: course completion, class cancellation communication, testing, supporting participant system access and providing participant training performance & behavioral feedback to the training participant's supervisor or manager utilizing established performance management procedures and documentation

Keeps current with all policies, procedures, standards, and system updates that are supported and used by Retail sales and operations to ensure compliance with State and Federal laws and regulations, including completing annual compliance training

Performs other duties as assigned

Education and/or Experience:

Two-year degree in business, finance, human resources, or training & development preferred

At least two years of prior experience in a financial or banking industry desired

At least two years of prior training or work-related experience required

General knowledge and understanding of adult learning theory and principles.

Two-year post-secondary degree/specialized study preferred OR an equivalent combination of education and experience

Specific Skills, Knowledge & Abilities:

General knowledge and comprehension of bank operations

General knowledge and understanding of adult learning theory and principles

Ability to plan, develop, and deploy training programs and evaluate people and situations

Creativity and design skills are necessary

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $54,600 - $63,960

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”