Hybrid Visitor and Research Experience Associate bei The New York Public Library
The New York Public Library · New York, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in New York
Overview
The Visitor and Research Experience team is responsible for a variety of patron-facing functions at The New York Public Library’s Stephen A. Schwarzman Building (SASB), including exhibition flow, visitor center management, the visitor volunteer program, and Rose Main Reading Room monitoring and tours. Together, these service points provide a welcoming, engaging, and ongoing experience for all visitors, such as researchers, casual readers, tourists, event attendees, and patrons of the retail shop and cafe.
The Visitor and Research Experience team is responsible for a variety of patron-facing functions at The New York Public Library’s Stephen A. Schwarzman Building (SASB), including exhibition flow, visitor center management, the visitor volunteer program, and Rose Main Reading Room monitoring and tours. Together, these service points provide a welcoming, engaging, and ongoing experience for all visitors, such as researchers, casual readers, tourists, event attendees, and patrons of the retail shop and cafe.
The Visitor and Research Experience Associate is a world-class service professional who strives to provide personalized, proactive, comprehensive service to all library patrons. Prizing creative and efficient solutions, Associates not only find paths to solve service issues, but also serve as guides on the innumerable journeys patrons embark on at The New York Public Library (NYPL). The Associate interacts with visitors to help manage the flow of incoming traffic to exhibitions and the Visitor Center, ensures visitors are presented with the many opportunities to experience the Library in the exhibitions, gift shop, or guided tours, and helps ensure an optimum research environment for Library patrons.
Responsibilities
Reporting to the Assistant Manager, Visitor and Research Experience, the Visitor and Research Experience Associate will:
Reporting to the Assistant Manager, Visitor and Research Experience, the Visitor and Research Experience Associate will:
- Project a positive and courteous attitude and provide exceptional public service and assistance to researchers and general public visitors of NYPL
- Promote NYPL resources and programs with a focus on highlighting NYPL exhibitions, Visitor Center, and tours
- Conduct visitor check-in at exhibitions
- Work with colleagues to ensure the Bill Blass Public Catalog Room and Rose Main Reading Room maintain an environment conducive to research and public services
- Provide information about essential library services and materials
- Provide queue management as necessary
- Stock, distribute, and trouble shoot essential visitor materials including but not limited to maps, exhibition brochures, and audio guides
- Perform additional duties as assigned
Required Education, Experience & Skills
Required Education & Certifications
- High School Diploma required
Required Experience
- Experience with frontline service
- Experience with large, diverse teams
- Experience with deescalation and troubleshooting complex service situations
Required Skills
- Strong interpersonal and communication skills
- Strong problem-solving skills
- Demonstrated ability to work as part of a team
- Demonstrated reliability and professionalism
- Ability to maintain positive customer service demeanor
More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
Work Environment
- Public Library Setting
Physical Duties
- Moving book trucks
- Lifting boxes and materials up to 25 lbs
- May require travel within NYC
- Requires alternating between stationary and frequent movement during an 8-hour shift
Pre-Placement Physical Required?
- No
Union/Non Union
- Non-Union
FLSA Status
- Non-Exempt
Schedule
- This is a part time position with a 21-28 hour work week. The Stephen A. Schwarzman Building is open to the public 7 days a week from between 10am and 8pm. Availability during hours of operation including weekends and evenings required.
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library Salary Statement
The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
