Hybrid Manager Customer Management Tools (W/M/D) bei Sidel Group

Sidel is looking for a structured, forward-thinking and customer-centric professional to drive and optimize customer management and engagement processes and tools. He/She leads the definition, documentation, implementation, and continuous improvement of processes, customer master data and Information Systems. The role aims to define global end-to-end processes from customer need to value delivery, ensuring compliance and performance across transversal global processes and requires a strong understanding of customer relationship management and a high cross-function ability

Missions :

• Design and optimize customer engagement processes to foster satisfaction and long-term loyalty, based on business needs and operational feedback.
• Develop, maintain, and evolve tools—especially for customer engagement—and dashboards to monitor performance and experience metrics.
• Coordinate cross-departmental collaboration (e.g. Marketing, Commercial, Services, Process Teams) to ensure cohesive and effective customer-facing strategies.
• Oversee the management of customer data (master records, installed base, strategic accounts) and customer satisfaction indicators to support business decisions.
• Identify and integrate artificial intelligence solutions to streamline operations, enhance efficiency, and support innovation across customer-related activities.

We’re seeking a dynamic professional with a Master’s degree in Business, Marketing, or a related field (Bachelor’s with solid experience also welcome), specialized in Customer Relationship or Process Management.

With 5–10 years of hands-on experience, you bring a customer-first mindset, sharp analytical skills, and solid knowledge of digital tools such as customer management platforms and asset tracking systems—experience with SAP is a plus.

You’ll lead cross-functional initiatives, drive change, and solve complex challenges that enhance customer experience.

Your strong communication style, stakeholder influence, and fluency in English (additional languages are a plus) will make you an essential part of our journey toward smarter, more efficient operations.

We are committed to providing a diverse and inclusive workplace and encourage applications from individuals with disabilities.

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.