Hybrid Ticket Office Associate bei Keeneland

Processes ticket purchases to patrons at Keeneland. Associates work approximately 15 days during April and 17 days during October live racing and other special events as needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Interacts with current and potential customers either by phone, email, fax, mail or in person.  
• Uses in-house ticketing software system to assign tickets to the general public, club members and group sales. 
• Prints, emails, stuffs and mails invoices, renewals, tickets, etc. as needed. 
• Packages and delivers seasonal and other specialty tickets. 
• Assists with varying special projects as assigned.
• Keep work area (elevator, stairwell, sidewalks, etc.) neat and presentable to the best of abilities. 
• Actively contribute to the efforts of other guest services positions and departments when necessary. 
• Abide by company policies including no smoking, wagering or eating at workstation on company time; consistently maintain workplace professionalism in dress and appearance.
• Maintain a working knowledge of Keeneland: 
  1. Brief history of Keeneland as a Thoroughbred race track and sales facility.
  2. Communicate services and amenities of the property to the guests. 
  3. Locations of restrooms, dining rooms, concession stands, corporate boxes, Clubhouse, elevators, escalators, mutuel windows, first aid, betting stations and other important locations.
  4. Scheduled daily group activities and other daily initiatives.
• Other duties may be assigned as needed.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to utilize office equipment including computers, printers and telephones. 
• Must be able to navigate ticket software, email and other software systems. 
• Should be able to build rapport with patrons and co-workers. 

EDUCATION and/or EXPERIENCE 

High school diploma or GED; experience utilizing a digital ticketing system preferred. 

COMPUTER SKILLS To perform this job successfully, an individual must be able to use a computer, scanner, email and multi-line telephone.

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Kentucky Horse Racing License is required for all track workers. 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to walk and reach with hands and arms.   The employee is occasionally required to stand; sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.