Hybrid Retail Supervisor bei Dewey's Bakery, Inc.

Dewey's Bakery, Inc.

Job Description

Job Title:  Retail Supervisor

Location: Thruway

Pay: $15.50/hr

Summary:

As a Bakery Supervisor, you are expected to lead by example and ensure smooth day-to-day operations within the store. This role requires strong communication and organizational skills, with the ability to manage both customer interactions and internal responsibilities effectively. Supervisors are responsible for overseeing staff, maintaining cleanliness and inventory standards, handling financial tasks such as deposits and drawer counts, and ensuring all customer orders—especially custom and wedding cakes—are handled with care and accuracy. Flexibility, problem-solving, and a proactive attitude are key, as supervisors must also step in to cover shifts, delegate duties, and lead special projects. Ultimately, the supervisor plays a critical role in supporting the team, upholding store standards, and delivering excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned as needed.

• Supervise retail employees to ensure excellent customer service
• Manages daily schedules and day to day tasks of retail employees
• Deal with customer issues in an effective and efficient way. Must escalate larger issues to the retail manager.
• Ensure that the flow of the store is consistent and allows for excellent customer service
• Communicate regularly with management regarding personnel issues, department updates and any needs that may arise. 
• Answer incoming phone calls professionally
• Respond promptly and courteously to emails
• Provide pricing for cakes and manage custom/wedding cake orders
• Process store credits and customer refunds
• Perform midday cash drawer counts
• Ensure the front safe is stocked with adequate change
• Complete bank deposits and obtain change when necessary
• Delegate daily duties to team members and monitor task completion
• Lead special projects such as:
  1. Sealing cookies
  2. Folding boxes
  3. Preparing and assembling coffee bags
  4. Executing daily/weekly cleaning tasks
  5. Other tasks as necessary

• Participate and oversee production of:
  1. Ice cream
  2. Waffle cones
  3. Hot fudge
  4. Cream Rolls
  5. Other menu items as directed
• Maintain cleanliness standards and organized workspaces
• Conduct weekly and monthly inventory counts when necessary
• Collaborate and help retail manager cover shifts when team members call out
• Collaborate and help retail manager with retail training for employees—this includes standard retail training, cake orders, ice cream production, etc.
• Place orders and monitor inventory for satellite store locations when necessary
• Communicate and collaborate with other department managers as needed
• Other duties as needed

QUALIFICATIONS:

• High school diploma or equivalent is required
• Ability to read and communicate in English
• Ability to work as part of the team
• A minimum of 2 years of previous retail experience
• Interpersonal skills including ability to manage conflict
• Ability to show compassion towards customers
• Ability to perform the essential functions listed above

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:  

• Frequently required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; talk or hear and read instructions on a computer monitor or printed on paper.
• Regularly required to stand, kneel or stoop
• Frequently lift and/or move up to 35 pounds.
• Occasionally required to view items at an extremely close range and must be able to adjust and readjust focus.