Hybrid Section Lead - Cafe bei Noble Village

Essential Duties and Responsibilities

• Ensure the cafe section is prepared on time for opening
• Assign specific assignments for employees helping with the cafe section
• Resolve customer complaints about café section products
• Escalate customer complaints that cannot be resolved to the manager
• Communicate with Cashier section lead to ensure efficient processing of items sold from the café section
• Open and close cash registers as per store policy for the café section
• Ensure all café associates are trained to process café section purchases correctly
• Ensure café section is kept fully stocked during business hours
• Prepare To-Do lists for team members assisting with the cafe section
• Develop and recommend processes and procedures for the cafe section in accordance with established SOPs
• Ensure the storage and sale section for café products is kept organized and sanitized
• Communicate and plan section sale plan with manager
• Cooperate with other section leads by reassigning staff when help is needed in other sections
• Assist manager in setting weekly schedules
• Attend weekly section lead meetings
• Report issues and offer possible solutions
• Openly communicate with section leads, managers and NVG Leaders
• Prepare written documentation and discipline to be reviewed with the manager and human resources
• Professional and courteous at all times
• Consistently look for ways to improve section’s efficiency and team morale

Required Skills/Abilities

• Excellent customer service skills
• Able to learn, perform and explain every task in the section
• Good communication skills
• Continual personal learning
• Ability to train and develop others
• Multi Task
• Work well under pressure
• Ability to read, write and clearly communicate in English

Education and Experience
• Highschool Diploma preferred
• 1-year experience in a similar section preferred
• Experience as a key holder in a previous position preferred

Physical Requirements

• Prolonged periods standing and working behind the coffee and able to use equipment related to the café section
• Ability to bend, twist, reach and pull
• Must be able to lift 15 pounds and occasionally lift up to 25 pounds