Hybrid Help Desk Specialist bei None

The Jr. Help Desk Support Specialist is responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position coordinates front office coverage and assists on specialized projects and any additional administrative support necessary for the organization. The ideal candidate will have a minimum of 1 year of similar work experience in one or more of the following skill areas: customer service, office administration, reception and/or concierge services. In addition to Infrastructure Support, the position will learn several technology processes to help advance and support an aspiring IT career path.

INFRASTRUCTURE

Oversee all front desk activities, to include, but are not limited to:

• Provide access for mail and deliveries.
• Provide building access for approved visitors.
• Track sub-tenant package deliveries, store, and notify subtenant of their arrival.
• First point of contact for all property issues and maintenance.
• Track issues and maintenance requests to completion. Including, but may not be limited to:

• Contact the appropriate vendor or contractor to resolve issues.
• Follow up with contractors to ensure things are resolved in a timely manner.
• Schedule and facilitate repairs and maintenance, including morning/evening building access.

• Research contractors/vendors for new issues and get quotes. Will need to be able to get an understanding of new property issues through research (i.e. what steps and information are needed to schedule an HVAC system maintenance service).
• Manage sub-tenant complaints, issues, and maintenance requests.
• Manage access fobs with Ops oversight.
• Proactively inspect property for issues and ensure building appearance & functionality are up to standards.

TECHNOLOGY

• Create user(s) as requests are submitted.
• Adding users to the appropriate user groups in Active Directory and Azure Active Directory and confirming the accounts are synced between platforms.
• Creating mailboxes for new users.

Handle Tier 1 issues

• Installing new user applications on computers.
• Installing Printers on Computers.
• Installing Security and Monitoring Software on Computers.
• Creating new Computer Images.
• Adding the Computer to the Domain.
• Installing VPN Software.
• Troubleshooting minor technical issues in a respectful manner.
• Install computers at desks.
• Install telephones at desks.
• Escalate issues associated with the printer to the vendor.
• Be willing to learn new things about the IT field during downtime.

OTHER BASIC IT DUTIES:

• Creating user education documentation and scripts for training and help videos.
• Verifying that computers are ready for new users to use.
• Maintaining an accurate inventory of technical assets.

REQUIRED SKILLS:

• At least 1 year of similar work experience (customer service, office management, retail, etc.)
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Great customer service and interpersonal skills
• Friendly, service-oriented personality
• Keen attention to detail
• Problem-solving and basic troubleshooting skills
• Proficiency with common MS Office and spreadsheet software
• Comfortable in a fast-paced environment

DESIRED SKILLS: 

1. Knowledge of administrative practices and procedures.
2. Knowledge of modern office management principles, procedures and techniques and their adaptation.
3. Service-oriented with the ability to pay attention to details in a fast-paced environment.
4. Thorough knowledge of modern office equipment, including multi-phone lines systems, fax, copiers, scanners, etc.