Hybrid Area Manager of Field Operations bei YEB

Overview: 

As an Area Manager, you will oversee the performance and growth of multiple swim school locations (typically 3–6) by balancing strategic leadership with hands-on operational execution. This role is ideal for a results-driven leader who can align local execution with broader business goals. You will guide school leaders to deliver high-quality instruction, ensure operational excellence, and build strong customer and community relationships. This is a unique opportunity for a leader who thrives at the intersection of strategy and action.

Responsibilities:

Strategic Leadership

•Collaborate with the senior leadership team to translate company-wide initiatives into localized action plans and measurable KPIs.

•Develop and monitor strategies to drive enrollment growth, customer retention, and revenue performance across all assigned locations.

•Coach and support school leadership teams in the development of annual budgets, labor targets, and strategic marketing plans.

•Partner with leadership on competitive analysis and community insights to maintain a strong local presence and market share.

•Guide the implementation of brand standards, curriculum delivery, and operational systems that support long-term scalability and customer satisfaction.

•Evaluate financial reports and performance dashboards to identify trends, opportunities, and risks—and adjust strategy accordingly.

•Develop and implement strategies to cater to diverse demographics, ensuring inclusive and tailored services to meet the needs of different communities.

•Leverage effective local marketing strategies, have a strong social media presence, and build relationships within the community.

•Cultivate a collaborative relationship with the hosted partner to ensure the ease of operations.

Operational Execution:

•Oversee day-to-day operations at each location, ensuring compliance with safety, cleanliness, brand presentation, and regulatory standards.

•Provide direct leadership and support to school managers on scheduling, staffing, facilities maintenance, and customer service delivery.

•Monitor execution of class mix, labor utilization, and space optimization to achieve operational efficiency.

•Conduct regular site visits to assess performance, deliver coaching, and ensure alignment with brand expectations.

•Support recruiting, onboarding, and training efforts to build high-performing, mission-driven teams across all assigned locations.

•Act as a culture champion—promoting accountability, recognition, and development within each team.

•Champion a customer-centric culture and ensure high levels of customer satisfaction through effective communication, issue resolution, and service quality standards to drive retention.

•Effective budget management and cost-saving measures without compromising the quality of the services or the brand.

•Cultivate a positive, inclusive workplace culture that encourages staff retention through team building, recognition, and growth opportunities.

Job Type:

•Full-time

•Pay: Based on experience, location and volume impacts

•Weekdays, Weeknights and Weekends required

•40+ hours a week (typically 40 hours a week; seasonality can impact this)

•Work Location: Hybrid with travel

•Travel: Up to 75% visiting schools, meetings, and conferences

Requirements:

•Bachelor's degree in business administration, operations management, or a related field is preferred.

•3-5 years in multi-unit operations management, ideally within the education, sports, or recreation industry is recommended.

•Proven track record of successfully managing operations across diverse demographics and geographical areas, demonstrating adaptability and cultural competence.

•Strong leadership skills with the ability to inspire and align teams toward common operational goals.

•Knowledge of safety and regulatory requirements related to aquatic facilities and experience in managing compliance across multiple locations.

•Excellent communication skills, with the ability to effectively collaborate with internal and external stakeholders.

•Ability to multi-task in a fast-paced environment while being agile and taking initiative.

•Strong critical thinking skills and proactive approach to problem-solving.

•Must be able to lift 30 lbs. and be on your feet for long periods.

•CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided)

•Lifeguard and Certified Pool Operator certifications are preferred.

•Aquatics management or swim instruction experience is a plus.

Benefits:

•Paid Training

•SafeSplash® Brands Curriculum Certification

•Bonuses Opportunities

•Flexible Hours

•Free Swim Lessons for immediate family of employees

•Health Insurance

•Paid-Time Off

•401k

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