- Professional
- Optionales Büro in Fairbanks
Responsibilities
- Conduct the flow of all service work, technician accountability, vehicle repair completion, documentation, and continuous communication with the service advisors.
- Understand and ensure compliance with all International vendor policies and warranty procedures.
- Maintain high quality service repairs to minimize comebacks.
- Ensure that all work is fairly and equally assigned.
- Investigate the progress of vehicle repair completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship, and cleanliness.
- Contact customers regarding any additions or changes to the repair of the vehicle.
- Explain cost and time requirements in detail, an receive the proper authorization before any additional repairs are made.
- Ensure that all warranty parts are clean, lube drained (if required), tagged, and stored in the designated location.
- Ensure that all completed vehicles are parked in the designated area, locked, and keys tagged and returned to the service office.
- Keep abreast of all warranty policies and product changes to maintain effectiveness in this role.
- Provide on-the-job technical support for technicians and assist in the development of their technical skills and abilities.
- Ensure that all repairs are documented, technicians' comments are descriptive and precise, and the allotted time is noted prior to submission for closing.
- Ensure that all vehicles are road tested and that the repairs were completed correctly.
- Review and sign off on all completed repair orders noting technician comments, technician sign off, repair completion and road test completion.
- Understand and keep abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.
- Maintain a safe and clean work environment.
- Ensure proper use, care, and storage of tools.
- Attend all service department staff meetings.
Explain completed work and changes to the customer.
