Hybrid Account Manager - Employee Benefits bei Alera Group

As an  Account Manager, you are accountable for delivering high quality and efficient service to clients through the day-to-day account management of an assigned group of accounts that ary in size and have relatively simple to moderately complex needs.  This role directly contributes to crucial business outcomes such as client retention, client satisfaction, enhancing Burnham's value to our clients.

• Responsible servicing existing clients. 
• Correspond with carriers, members, and providers to educate, clarify benefits, resolve claims, verify eligibility and resolve disputes.
• Receives and responds to customer service inquiries both written and verbal. 
• Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. 
• Assist clients with questions/inquiries regarding employee benefit plans
• Performs miscellaneous office duties in support of account servicing.
• Executes carrier/service provider transitions and implementations by gathering, organizing and submitting information.
• Pursue a program of personal and professional development.

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 3 year(s) of work experience in employee benefits and customer service.
• Life & Health Licensure or obtained within the first 6 months of employment.
• Strong knowledge of employee welfare plans, including regulatory requirements and designs for fully insured and self-insured medical plans.
• A sound understanding of current health insurance regulations as well as a basic understanding of the ongoing changes triggered by ACA.
• Proficient in MS Office Suite, with strong Excel skills.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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