Hybrid Circulation Assistant bei Alamance County Government, NC

About the Department

Alamance County Public Libraries (ACPL) is seeking Circulation Assistants.

Within this position the Circulation Assistant will be expected to provide excellent customer service, interacting directly with library patrons at the Checkout Desk. Performs a variety of clerical tasks dealing primarily with the circulation of materials. Must be able to perform physically demanding duties related to checking in, checking out and shelving materials in a busy environment.

This is a part-time – non-benefited role, 15 hour per week position including at least two evenings per week and two weekends per month.

Best candidates will possess a strong commitment to provide excellent customer service including the ability to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members.  Having a willingness to learn library trends, local community happenings, literature and popular reading trends in necessary.

Position Duties

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at ACPL.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquiries and in the use of technology and online resources.
• Increase skills and knowledge through professional reading, workshops and webinars.

Additional Examples of Work Performed

• Make new library cards for patrons.
• Help patrons locate items
• Check materials in and out on patron accounts and empty book returns.
• Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
• Shelve library materials.
• Receive payments for fines and fees.
• Assist patrons with the Self-Checkout.
• Answer phones and route calls to appropriate staff.
• Call and write up holds and pull messages.
• Take responsibility for the appearance of the library, including the condition of shelves and displays.
• Other duties as assigned.

Minimum Qualifications

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Concentration – Ability to concentrate on tasks through many distractions.
• Cooperation – Ability to accept supervisory instruction and direction and strives to meet the goals and objectives of same.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Integrity – Ability to undertake tasks with an attitude of uncompromising ethics and honest at all times both professionally and personally with the intent of the rules and core values of the organization.
• Multi-tasker – Ability to multi-task in a fast-paced environment.
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building – Ability to effectively build relationships with patrons assisting with providing suggestions and guidance in finding interesting materials for readers through direct and indirect means.
• Reliability – Assumes responsibility for doing assigned work and meeting deadlines.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Other Qualifications

Education & Experience: High school diploma or equivalent is required. Flexibility in scheduling, including nights and weekends, is required. Ability to speak Spanish is desired. Previous library experience is preferred.

Computer Skills: Prior experience with Microsoft Windows and Office applications, basic internet searching and social media. Ability to learn library technology.