
Hybrid Residential Director - Maternity Cover bei MAPP
MAPP · London, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in London
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
Title, Team and Role Summary
Team : Surveying - Residential
Who Does This Role Report Into? Director – Head of Mixed Use
Role Summary / Purpose and Scope
We are seeking a dynamic and experienced Residential Director to take full ownership of our residential property portfolio. This role involves conducting a comprehensive review of the current portfolio, establishing and implementing robust systems, protocols, and processes to ensure effective, compliant, and strategic residential property management. A key focus will be on ensuring compliance with all health and safety (H&S) regulations, building regulations, landlord responsibilities, and relevant legislative requirements.
Skills, Knowledge and Values
- In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers
- Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP’s control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements
- Design and implement compliance systems and documentation, including the creation of SOP’s
- Conduct comprehensive reviews of H&S policies and ensure all residential properties are complaint with current legislation, working closely with internal teams to ensure consistency, and promote a culture of compliance
- Leading and developing a residential management team
- Overseeing contractor and supplier relationships and being the main point of contact for the portfolio
- Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
- Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Experience and Salary
- 7+ years experience of working in a similar role
- Experience in digital transformation or implementation of property management platforms
- Project management skills, including delivery of capital works or refurbishment programmes
- Experience working in a mixed-use portfolio or within a housing association/local authority environment
- Strong communication skills both written and verbal
Salary Range (Based on Experience)
£60,000 to £80,000 per annum, depending on experience.