Hybrid Lead Agent - Customer Service Rep - Full Time bei None

As the face of our customer, here’s what you will do: 

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job Overview and Responsibilities:

Fixed Term Position as Parental Leave Replacement

• Lead, direct and coach UA personnel (CSRs)
• Working in Airport Lobby, Gate, and Baggage Service office
• Entails working with the ground handler to supervise the ramp for all United flights and ensuring vendor compliance with all security requirements and regulations
• Meeting, boarding flights, and assisting customers wherever required
• Other duties include back-office administration, full operational supervision to ensure smooth and professional service to our customers, both internal and external
• Full operation supervision of vendors and ensuring compliance with all security and safety requirements and regulations

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum Qualifications:

• High School Diploma or equivalent school leaving certificate
• Minimum of 2-3 years of previous work experience in airport operations
• Proven track record of reliability 
• Professional image and appearance 
• Strong communication skills 
• Conflict resolution and decision-making, with the ability to lead
• Must be fluent in English and German (written and spoken)
• Flexible approach to work standards and duties
• Public contact / customer service experience
• Must be able to live and work in Germany/EU without visa sponsorship or support
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Must be able to work any shift/any day including holidays, weekends and/or nights in a 24-hour operation
• Attendance is required at work location

Preferred Qualifications:

• Bachelor's Degree
• International GSC qualified
• Working knowledge of the region
• Fluency in other European languages (written and spoken)