Hybrid CNR Verification Specialist bei Gemini Legal Support Inc

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are. 

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About the Position

The Certificate of No Records (CNR) Verification Specialist’s purpose at Gemini is to effectively verify the absence of specific records or information for various purposes. As a member of the Quality Management department, the CNR Verification Specialist identifies a true certificate of no records or amends the subpoena to obtain records.  

• Location: Hybrid-Remote / Rocklin, CA
• Schedule: Monday-Friday, 8:00am-5:00pm 
• Compensation: $21.63-$28.37 

RESPONSIBILITIES

• Adhere to all company policies and procedures, i.e., attendance, dress code and professionalism 
• Conducts comprehensive research of relevant databases, records, and archives to verify the absence of specific records 
• Analyzes the information retrieved from searches and evaluates it for completeness and accuracy 
• Maintains strict confidentiality and security when handling sensitive information and personal data 
• Provides excellent customer service, addressing their inquiries, concerns, and requests promptly and professionally 
• May assist in identifying areas of improvement for department efficiency and workflow 
• Consistently works toward meeting company and department expectations  
• Ability to organize, prioritize and perform tasks with limited supervision 
• Maintain adherence to all Gemini Standards of Conduct 
• Other job duties as required 

EXPERIENCE, SKILLS AND ABILITIES

• Education and/or experience: 
• High School Diploma or equivalent 
• 1-2 years of progressive experience in a related position 
• Internal transfer only  
• Skills: 
• Advanced time management and organizational skills 
• Strong verbal and written communication skills 
• Adhere to all company policies and procedures, including, but not limited to, attendance, dress code and professionalism 
• Meet departmental quality and quantity metrics 
• Self-motivated, coachable and receptive to feedback, with keen attention to detail 
• Abilities: 
• Ability to handle a high volume of work and function in a fast-paced environment, on deadline 
• The ability to critically assess and analyze the information retrieved, ensuring its accuracy 
• The capacity to approach research questions and problems with a critical and analytical mindset 
• A commitment to staying updated on new research methods, tools, and sources, and continually improving research skills 
• Effective time management and organizational skills  
• Effective verbal and written communication skills 
• The ability to cross-reference information from multiple sources to verify its accuracy and reliability 
• Technology:  
• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)  
• Other: 
• Experience working in an office setting 
• Ability to perform work safely 

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to: 

• Lifting, bending, standing, climbing or walking while carrying out assigned duties  
• Keyboarding for extended periods of time (total: 4-6 hours/day) 
• Using a phone with or without a headset for extended periods (total: 3-5 hours/day) 
• Sitting and/or standing at a desk for multiple hours at a time (total: 6-8 hours/day) 

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program 
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards