
Hybrid Wellbeing Coach - 32 Hours Per Week - Day Shift bei Zevo Health
Zevo Health · Dublin, Irland · Hybrid
- Junior
- Optionales Büro in Dublin
Key Responsibilities
- Conduct monthly or on-demand 1:1 well-being coaching sessions with each assigned individual, face to face unless otherwise specified.
- Provide same-day coaching support in response to urgent wellbeing needs.
- Incorporate stress-reduction techniques, coping strategies, and decision-making skills into coaching using short term coaching models.
- Facilitate monthly small-group coaching sessions for assigned individuals to address team-related well-being topics.
- Tailor sessions based on specific group needs, feedback from Team Leads, or insights gained by the coaching team.
- Ensure sessions are conducted in person, unless otherwise directed.
- Deliver small group training sessions including onboarding, well-being and resiliency training, and annual refresher training for assigned individuals.
- Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs.
- Ensure all training is delivered within prescribed timeframes and formats provided by the organization.
- Conduct daily floor walks ("walk and talks") during each shift to observe team interactions and employee demeanor for signs of distress.
- Normalize wellbeing coach presence on-site as a supportive and integrated member of the Trust & Safety team.
- Provide discreet and proactive intervention as necessary.
- Actively monitor and respond to direct communications from individuals across designated platforms, including email and other approved communication tools.
- Maintain a professional, supportive, and timely response protocol.
- Accurately record attendance and aggregate trends/topics in the organization’s system of record within 24 hours of each session.
- Update working schedule and coaching session plan 28 days in advance of sessions taking place.
- Enter coaching session insights (excluding any clinical or personally identifiable information) using the organization’s coaching tool in alignment with privacy and data protection policies.
- Adhere to all legal and ethical reporting obligations, including risk-based disclosures.
- Summarize trends and insights from coaching sessions and observations during floor walks using the organization’s reporting tools.
- Contribute to regular team updates and meetings with relevant aggregated insights.
- Manage your own schedule effectively including blocking time for on-demand sessions, floor walks, and proactive engagement activities in alignment with best practice guidelines.
- Remain available and responsive for unscheduled support and crisis interventions as needed.
Qualifications and Experience
- Minimum Level 8 BA or BSc (Hons) degree from a recognized and accredited institution in either Clinical Counselling, Health Psychology, Therapeutic Counselling, Psychotherapy, or Clinical Social Work.
- Minimum of 2 years’ post qualification experience in mental health, preferably in areas such as trauma counselling, resilience-building programs, general or clinical mental health support.
- Psychologists require minimum graduate membership of Psychological Society of Ireland (PSI).
- Psychotherapists require full accreditation from a relevant body such as Irish Association for Counselling and Psychotherapy (IACP), Association of Professional Counsellors and Psychotherapists or equivalent.
- Strong presentation and group facilitation skills.
- Demonstrated ability to engage clients and build relationships.
- Fluent in written and spoken English is mandatory.
- Prior experience working in a corporate setting is an asset.
- Prior experience working with Trust and Safety professionals is an asset.
- Complete CPD training in alignment with governing body requirements and be able to provide evidence if required.
Benefits
- 24 Days Annual Leave (full-time entitlement) – to rest, recharge, and enjoy life outside of work
- Health Insurance – because your wellbeing matters
- Pension Plan – helping you invest in your future
- Education Allowance – supporting your continued learning and development
- Quarterly Performance Bonus – rewarding your contribution and impact
- Paid Maternity and Paternity Leave – supporting you and your family through life’s important moments
Please note some of the above benefits may be pro-rated based on hours worked.