- Junior
- Optionales Büro in São Paulo
We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
We are looking for a motivated and customer-oriented person who will help and support Kaizen employees globally.
As an Helpdesk Technician based in Brazil, you will be responsible mainly for user access management along with the troubleshooting of all aspects regarding hardware and software issues related to our internal end-users.
In your role, you will help support the employees of a fast and dynamic business.
Responsibilities:
- Carry out user account maintenance for the new members, leavers and role changes;
- Proactively provide information and regular communication to users on the progress of outstanding support requests via tickets while also providing an indication of timescale for resolution;
- Collaborate with internal and external teams to resolve issues and improve processes.
Qualifications:
- Experience providing IT technical support;
- Good knowledge of Windows Operating systems and Active Directory, MS Office 365, G-Suite and Slack applications;
- Troubleshooting experience in Microsoft and Apple ecosystem;
- Customer-oriented mentality and excellent problem-solving skills with critical thinking;
- Strong teamwork mindset and willingness to collaborate with individuals;
- The ability to prioritize according to tasks as they arise.
Nice to Have
- Experience with JIRA ticketing system;
- Basic Networking and Information Security skills.
Kaizen Gaming Perks
- 🏃 A buddy will support you with your onboarding.
- 💸Competitive salary package and bonus scheme
- 👩⚕️ Health and life insurance for you and your family
- 💰 Monthly allowance for lunch & commuting expenses
- 📚 Udemy learning account & continuous training
- ⭐Clear career paths & a developmental 360° feedback framework
- #LI-Onsite
- #LI-CI1
Recruitment Privacy Notice
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.