Hybrid Dispatcher bei School Bus Inc.

Job Summary:

Coordinate the timely movement of all express routes in a safe and effective manner, in compliance with company rules and DOT regulations. Assign workload to available drivers and aides, monitor student movement, and resolve any scheduling issues. Properly use all routing software systems.

Duties and Responsibilities:

1. Identify and resolve daily service and scheduling Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
2. Direct and schedule drivers' Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency.
3. Regularly monitor driver activities and performance.
4. Oversight of all express dispatch and r
5. Assist accounts payable with tracking and processing billing/payroll.
6. Respond to parent and student transportation
7. Communicate with shop personnel on fleet maintenance to ensure proper maintenance and effective scheduling in SBI shop and local shops for routine maintenance.
8. Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining.
9. Responsible for assisting the operation with customer service. This includes answering customer inquiries, answering incoming calls, working with customers at our location and ensuring that all customers are treated based on the Company’s acceptable guidelines.
10. Monitor and communicate effectively through two-way radios, computerized texting and
11. Maintain bus/van routes and student data in routing program; monitor, update and ensure the accuracy of all system data.
12. Utilize integrated routing software programs to establish and sustain routes to be as efficient as
13. Verifies accuracy of route times, stop times/ location are correct (route deviation).
14. Run and complete various operation reports weekly or as
15. Read maps, follow written and geographic directions according to route / trip

1. Assists Transportation Manager by maintaining transportation records, various state/federal/district reports such as mileage and fuel report, invoicing, complete purchase orders, and payroll Complete Purchase orders (in absence of Manager) for vendors.
2. Coordinate activities of school bus drivers, van drivers and other duties as assigned by the Transportation
3. Work effectively as a team member within the department, building and across the
4. Will ensure that all shift routes are filled daily and in advance.
5. Serve as a substitute driver, operate and safely drive in either good or adverse weather, road and traffic conditions while transporting passengers to school or special events. Comply with traffic regulations while operating vehicles in a safe and courteous manner in times of driver shortages.
6. Communicate van/bus rules, safety and behavior requirements to passengers; and address improper behavior immediately while using appropriate interpersonal communication skills.
7. Performs other duties as assigned by

Experience and skill requirements:

High school Diploma or GED. Preference will be given to those that have experience with dispatching or routing software.

Skills and Abilities Required:

• Problem Solving: Demonstrated ability to identify and resolve problems in a timely manner and appropriately gather and analyze information.
• Interpersonal Skills: Ability to maintain confidentiality, be open to innovative ideas, and work successfully both on an independent basis and on a team. Demonstrated ability to effectively interact with a wide range of management styles within the Company and build community relationships.
• Oral Communication: Ability to organize thoughts and speak persuasively in positive or negative situations, demonstrate group presentation skills, and conduct effective meetings.
• Written Communication: Strong writing skills using good spelling, punctuation, grammar; detail-oriented in editing written documents; ability to present numerical and statistical data effectively; and ability to accurately interpret and communicate written information.
• Planning and Organizing: Ability to prioritize and plan work activities to ensure the timely completion of projects and development of realistic action plans.
• Quality: Demonstrate accuracy and thoroughness and monitor own work to ensure
• Adaptability: Able to quickly adapt and respond to a rapidly changing work environment and manage competing demands in a productive manner.
• Dependability: Demonstrated ability to consistently be at work and on time as scheduled, follow instructions, respond to management direction, and solicit feedback to improve performance.

• Should be honest, assertive, and

Know proper teaching techniques, demonstrate good human relations and communication skills; able to recognize something that is wrong or incomplete, and knowing how to apply logic as well common sense when addressing situations.

Leaders constantly strive for excellence. A positive attitude and an open mind is a must. Constantly striving to improve knowledge, abilities, and skills as well professionalism will be ongoing.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and / or assign tasks for the employee to perform, as the Company may deem appropriate

I have reviewed and agree this Job Description accurately reflects the current responsibilities of my position. I hereby understand and acknowledge that my employment relationship with School Bus Inc. is of an “at will” nature. I also acknowledge that it will be placed in my Personnel File.