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Hybrid HR Analyst - Client Administration bei Auxis

Auxis · Barranquilla, Kolumbien · Hybrid

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Job Summary:

Are you passionate about delivering exceptional service and making a real impact in the world of HR? Do you thrive in fast-paced environments where attention to detail, empathy, and professionalism are key? If so, we want to hear from you!

 

At Auxis, we’re looking for a Client Admin HR Analyst to join our dynamic team. In this role, you’ll be at the heart of supporting clients and employees with critical HR services—from managing LOA/FMLA and unemployment claims to ensuring compliance with federal and state regulations.

Responsibilities:
  • Process unemployment claims in a timely manner and assist with related hearings.
  • Handle LOA (Leave of Absence) and FMLA (Family and Medical Leave Act) requests, assisting clients and employees with regulations and required documentation.
  • Manage drug testing and background check requests.
  • Reconcile monthly billing adjustments for billable services.
  • Process annual EEO-1 reports for clients required to file.
  • Process annual Veterans reports for clients with government contracts.
  • Comply with annual California wage reporting requirements.
  • Manage client requests for compliance posters.
  • Accurately review and complete employment verifications.
  • Provide excellent customer service to clients and employees, including positive telephone experiences and timely follow-up.
  • Adhere to all federal, state, and local HR-related laws and regulations, such as FLSA, ADA, HIPAA, data privacy standards, and the Civil Rights Act of 1964; seek legal or other advice as needed.
  • Maintain proactive communication and collaborate with other departments to ensure the best possible client experience.
  • Provide administrative support, including answering calls, filing, and scanning as needed.
  • Comply with Auxis operational processes and security policies.
  • Attend all scheduled meetings related to customer service and performance as required.
  • Meet all agent KPIs, including call efficiency, quality, quantity, and customer satisfaction scores (NPS).
  • Follow specific communication guidelines and escalation protocols when handling calls.
  • Perform other assigned administrative and related tasks.
  • Maintain the highest level of confidentiality and handle sensitive material related to the organization and its clients.
Skills and Experience:
  • Proficiency in English (oral and written) at C1 level or higher.
  • Minimum of 2 years of previous experience in customer service-oriented roles in call centers.
  • Previous experience in the HR area will be a plus.
  • Ability to work independently and as a functional team member.
  • High school diploma required.
  • Proven experience in delivering high levels of customer satisfaction and performance in a high-volume transaction/demand environment is preferred.
  • Excellent computer skills and high proficiency in MS Office.
  • Ability to manage multiple assignments and work on a minimum of 5 systems simultaneously.
  • Excellent verbal and written communication skills, with demonstrated active listening skills. Genuine interest in working with and assisting clients.
  • Professional appearance with a courteous, tactful, and friendly demeanor.
  • Ability to interact with clients and all levels of internal staff.
  • Attention to detail and energetic attitude.
  • Projection of a positive image via phone and other similar channels.
  • Compliance with attendance and punctuality standards. Availability to work additional hours as needed.
  • Adaptability to change and ability to meet the evolving demands of the work environment.
  • Experience in professional services and knowledge of PEO (Professional Employer Organization).
  • Demonstrates integrity, ethics, responsibility, initiative, and teamwork.
  • Excellent presentation and professional communication skills, both verbal and written.
  • Ability to maintain the highest level of confidentiality and handle sensitive material related to the organization and its clients.
Jetzt bewerben

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