Hybrid SMC Concierge bei Alterra Mountain Company

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun.  We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. 

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass 
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Concierge will assist club members in all areas of hospitality while delivering superior customer service and ensuring exceptional experiences. This is a full-time seasonal role, paid at $20.00/hr.  

ESSENTIAL DUTIES

• Assists with all day-to day operations of the Stratton Mountain Club concierge desk
• Ensure Stratton’s high standards of service are being upheld at the concierge desk
• Provide superior customer service while attending to member inquiries and requests
• Operate proficiently in all IT POS systems
• Create meal, transportation, and activity reservations for members and guests
• Other duties as assigned

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• High School Diploma, or equivalent, required
• Associates, or Bachelor’s Degree, preferred

Experience:

• 2+ years of high level experience in customer service, preferred
• Previous front desk experience, preferred

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Exceptional customer service skills
• Superior communication skills
• Outstanding computer skills
• Creative problem-solving skills a must
• Self-motivated, resourceful, organized, detail oriented, enthusiastic, outgoing and reliable.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  

An Equal Opportunity Employer