Hybrid Assistant Service Manager bei RUSS DARROW GROUP

Description

The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!  

Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees. 

What We Offer

We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. 

No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.

If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!

Summary
Are you a seasoned Service Advisor looking to take the next step in your automotive career? As an Assistant Service Manager, you’ll play a key role in supporting daily service operations, mentoring advisors, and ensuring our customers continue to receive top-tier service. This position is ideal for someone ready to take on more responsibility while still staying involved in the front-end service process.

Responsibilities

• Assist the Service Manager with day-to-day operations, ensuring an efficient and organized workflow throughout the department

• Provide guidance and support to Service Advisors, helping review repair orders, resolve issues, and maintain strong customer communication

• Serve as a point of contact for escalated customer concerns, working to resolve issues promptly and professionally

• Oversee vehicle repair status throughout the day, helping ensure repairs stay on schedule and customers are kept informed

• Review estimates and repair orders for accuracy and completeness, verifying that all recommended services are properly documented

• Coordinate with technicians and the parts department to manage timelines and maintain a smooth repair process

• Help onboard and train new Service Advisors, offering mentorship and reinforcing best practices

• Step in to assist with customer intake and service write-ups when needed to support the team

• Contribute to department goals by helping improve customer satisfaction scores, service revenue, and overall team performance

Why This Role?
This is a strong opportunity for a high-performing Service Advisor who wants to grow into a leadership position without stepping away from daily operations. You’ll gain hands-on experience in department management, develop your leadership skills, and be part of a team that values accountability, communication, and delivering excellent service.

Qualifications

Requirements

• Prior experience as a Service Advisor

• Strong leadership and team management skills

• Excellent communication and customer service abilities

• Solid understanding of service operations, workflow, and profitability metrics

• Familiarity with warranty processes and repair order documentation

• Experience with DMS systems (CDK preferred)

• Valid driver’s license and clean driving record

• Ability to pass a background check and drug screening

Benefits

• Competitive Compensation Plans

• Full Benefits Package

• Medical, Dental & Vision

• 401k with Company Match

• HSA with Company Contribution

• Supplemental & Voluntary Coverages

• PTO from Day 1!

• Growth and Advancement Opportunities

• Continuous Training and Development