Hybrid Lab Operator - Firelands - Instructional Media bei Bowling Green State University, OH

About the Department

Under general supervision of the BGSU Firelands lab manager, provide basic technical support and monitor the daily technology support services lab/help desk operations.

Career Readiness Competencies: 

• Career & Self-Development
• Communication
• Critical Thinking

Position Duties

• Provides basic technical support to users by researching and answering questions using resources provided.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps using resources provided.
• Administer admissions placement testing in compliance with policy and security procedures.
• Issue BGSU Photo IDs in compliance with policy and security procedures.
• Issue myBGSU accounts in compliance with policy and security procedures.
• Provide backup support to switchboard operators by answering main telecommunications lines and transfer calls to appropriate offices.
• Comply with all policy and procedures of OTSS/ITS and data security guidelines.
• Accommodates client disabilities by recommending devices and techniques.
• Improves system performance by identifying problems and recommending changes.
• Basic troubleshooting of printers.
• Assist users with scanning and copying equipment.
• Assist Users with BG1 Card Services.

Minimum Qualifications

• PC Proficiency
• Working knowledge of word processing software
• Working knowledge of spreadsheet software
• Working knowledge of presentation software
• Working knowledge of database software
• Must maintain a 2.0 GPA or above
• Students may not have any criminal records involving identity theft, theft, larceny, fraud, and/or corruption or exploitation of minors
• Students within this position should be alert and responsive to clients
• Maintain a professional attitude, behavior, and quality focus
• Students must keep confidential all passwords, data, student record information, and always maintain secure records
• Students must take accurate phone messages and work requests
• Walk around the labs every 15 minutes and record the number of clients
• Keep labs neat, orderly, and sanitized
• Students must be able to lift a minimum of 30 pounds as on occasion students may be requested to assist in moving equipment
• Must possess the ability to work on a team in a fast-paced environment
• Must be self-motivated to learn and have excellent problem-solving skills
• Must possess excellent written and verbal communication skills