Hybrid IT Technician II - Buffalo, NY (Hybrid) bei Payscale
Payscale · Buffalo, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Buffalo
- As a member of the Payscale IT team you are responsible for investigating, responding, and solving technical requests from Payscalers remotely and in person.
- Prioritizing, assigning, and bringing up service requests as appropriate.
- Writing and updating self-help instructions to make it easy for employees to fix issues on their own if possible.
- Ability to provide administration to infrastructure such as Okta, JAMF, Slack, Manage Engine, and other systems.
- Skilled at working with a variety of people across all levels of technical prowess.
- Excellent written and verbal communicator, able to simplify the toughest problems down to simple steps that anyone can follow.
- Highly motivated and able to perform independently in a fast-paced IT team.
- VIP support for executives and senior leadership.
- Customer-service focused: zeal for delivering high-quality service to folks and passion to find new ways to constantly improve.
- Bachelor's degree in computer science, or equivalent experience.
- 3+ years of proven ability providing IT support and system administration as part of a corporate IT team.
- Consistent record of solving problems on Windows & Mac Operating Systems, peripheral hardware, and various software applications
- Experience with Active Directory
- Operating Systems imaging and deployment
- Encryption, Antivirus software
- Microsoft 365
- Able to trouble shoot with remote desktop tools.
- Experience with system administration (Windows/macOS)
- Active Directory
- Azure AD
- Zendesk Ticketing System
- Atlassian Products: Jira & Confluence
- JAMF
- ManageEngine
- SmartDeploy
- Sophos/CrowdStrike
- Okta
- Slack
- Microsoft 365
- Beyond Trust
- ProofPoint
- Remote Desktop/VDI/VM
- Absolute
- Zoom
Payscale Buffalo has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office at a minimum of 3 times a week and as needed for the moments that matter. In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office. When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:
- High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
- Device for Multi Factor Authentication (MFA/2FA) - smartphone, tablet, etc.