Hybrid Utility Service Representative-Trainee bei City of Fort Lauderdale, FL
City of Fort Lauderdale, FL · Fort Lauderdale, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Fort Lauderdale
About the Department
The City of Fort Lauderdale is seeking Utility Service Representatives-Trainee. Employees that are motivated to take on today's greatest challenges and rewards in the field of local public service. Employees who are passionate about making a difference and achieving our mission:
The ideal candidate will perform an initial investigation of complaints received through various sources and dispatched by the City's Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. The ideal candidate will also determine the nature of the complaint, if it is the City's or citizen's responsibility, if immediate minor repairs can be performed and locate and mark water mains, service lines, sewer lines, force mains, and gravity mains for various work crews.
Position Duties
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Responds to and investigates customer complaints; locates and operates valves as required to conduct repairs Locates all utilities assets in City right of way
- Coordinates line locations with Sunshine 811
- Investigates and clears sewer stoppages
- Inspects roadways prior to and after construction for covered valves and damage
- Investigates and makes corrections to utilities maps for water and sewer
- Serves as first line of communication and interaction with construction team and the general public
- Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents
- Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts
- Maintains tools and equipment in a safe and proper working condition
- Reads and interprets city maps and atlases
- Operates city isolation valves in the event of a water force main breaks
- Ensures compliance with safety regulations and standard operating procedures
- Uses iPad, digital hand-held tools and asset management systems
- Performs onsite public outreach for when neighbors are impacted
- Interfacing with QAlert Program, GIS and asset management system
- Performs related work as required
Minimum Qualifications
- Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate equivalency.
- Must possess at least one (1) year of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service.
- Must possess a Water Distribution Level 3 license (For trainees, must be able to obtain Water Distribution Level 3 license within one year)
- Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education.
- If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form(J-204)to the online application.
Note: The starting salary for a trainee shall be five percent (5%) less than the minimum of the pay range provided for the classification for which the employee is in training.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or 10 lbs. of force constantly to move objects. Ability to lift, stoop, bend, crawl, kneel and climb ladders up to 10 feet in performing a variety of job-related tasks. Ability to work in inclement weather conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Qualifications
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form(J-204)to the online application.
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