Hybrid Floating Leasing Consultant bei Mission Rock Residential LLC

Description

Integrity   |    Accountability    |    Respect    |    Relationships   |   Inclusivity   |   Vision   |   Empathy

General Purpose

The Floating Leasing Consultant (FLC) provides information, onsite tours of multiple properties, with the intent to lease apartments to prospective residents; provides customer service to existing residents to make a positive impact for the properties.

Essential Duties and Responsibilities

• Actively participate in leasing and marketing of the communities to maximize occupancy
• Stand to meet and greet clients, prospects, and residents in a friendly and welcoming manner, always conforming to Fair Housing regulations
• Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects
• Answer lease related questions in-person, over the phone or electronically. Involve Property Managers or Assistant Managers as needed
• Tour communities, amenities and vacant apartments with prospects and have current knowledge of apartment specifications, vacancies, notices, and rental rates
• Advance preparation for new resident’s move-in by completing the Lease File Checklist prior to move in date by inspecting the unit, making sure the lease paperwork and keys are ready
• Utilize the lead management system, record all activity and accomplish daily follow up with all prospective residents in accordance with the policy of the property
• Inspect the model apartments and target apartments and tour path to ensure they are ready to show and make a good first impression to the potential residents
• Review current rental rates, apartment sizes, availability, and the amenities of property, and understands and utilizes Revenue Management System (if applicable) 
• Responsible for having a thorough knowledge of the surrounding area, comparable communities in the area, schools, shopping, bus lines, and be able to convert the knowledge into a selling benefit for the property 
• Shop competitive properties in person and over the phone, and understanding their pricing, fees, concessions, and amenities
• Develop full knowledge of application information required, understand the screening process and be familiar with the resident selection criteria
• Understand and maintain an on-going resident retention program under the direction of the Property Manager
• Maintain knowledge of current market conditions, as it pertains to your competition 
• Send renewal letters to residents and tracking the number of renewals
• Courteously process resident communications including service requests, entering the request into Yardi and communicate the request to the Service Team
• Accurately complete lease forms and collect rental deposits
• Responsible for maintaining and updating Leasing Binder

Requirements

Experience:

• 1-2 years sales and customer service experience required
• Prior Leasing experience preferred

Education: 

High School diploma or equivalent