Hybrid Case Manager Supervisor bei Miriam's Kitchen

Description

ABOUT MIRIAM’S KITCHEN

Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

ABOUT THE POSITION

The Bridge Housing program is a new non-congregate bridge housing program expected to open in 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems.

The Case Management Supervisor will lead the Case Management program for the Miriam’s Kitchen’s E Street Bridge Housing site. They will set the tone for client-centered, Housing First-aligned service delivery for all case management operations onsite. This leadership role ensures that case management practices prioritize housing as the primary intervention, while also connecting clients to a wide range of supportive services that promote long-term stability and well-being. With a deep commitment to Housing First principles, the Supervisor is responsible for maintaining a trauma-informed and person-centered approach to service provision. This position will directly supervise 3 frontline case managers, and 1 Case Coordinator (who will in turn supervise 3-4 case managers)—and will provide clinical guidance, performance feedback, and support to ensure high-quality and effective service delivery.

This is an in-person, on-site position. 

The position is Monday-Friday primarily during business hours, but there will be a rotating (weekly) ‘late day’ for each case management team member including supervisors (eg 11am-7pm or 12pm-8pm one day per week).

DUTIES AND RESPONSIBILITIES: 

• Lead the Case Management team and oversee service delivery for the site. Provide case management oversight, case consultation, and crisis intervention to all direct service staff, interns, and volunteers.
• Act as the clinical lead for the program, responding to crises, handling escalations, and supporting staff in delivering quality services.
• Meet individually with clinical coordinators and case managers to plan and review cases, discuss engagement strategies, and evaluate the effectiveness of the case manager’s services. Create and maintain case records, including legal documentation, psychosocial assessments, case notes, case plans, service updates, Unusual Incident Reports, referrals, and discharge summaries as needed.
• Facilitate client file reviews and client satisfaction surveys for quality assurance and staff supervision.
• Facilitate regularly scheduled case conferences and skill-building meetings for case management staff to build competencies in but not limited to: strength-based approaches, person-centered case planning, motivational interviewing, trauma-informed care, and program practice protocols.
• Complete reports on time and maintain statistical data on an ongoing basis.
• Regularly review database information entered by supervisees for accuracy, timeliness and appropriate level of service provision.
• Ensure compliance with contracts, agency policies and procedures, ethics, and quality standards within the field.
• Assist with hiring and supervision of case management staff and student interns as needed.
• May carry a caseload, depending on the needs of the program.
• Engage in continuing education and trainings as required by agency and contract. Ensure staff completion of required trainings and credentials.
• Model professional behavior, solution-focused approach and positive attitude.
• Perform all other job-related duties as assigned.

Requirements

QUALIFICATIONS

Knowledge, Skills, and Abilities

• Familiarity with the homeless services and housing landscape in Washington, DC.
• Knowledge, experience, and ability to connect with individuals experiencing mental health issues and/or substance abuse.
• Leadership skills to manage a case management team, setting the priorities of professionalism and client-centered service delivery.
• Ability to respond to and work effectively with stakeholders.
• Ability to work effectively with clients in a diverse community.
• Ability to supervise and train employees and foster a cooperative work environment.
• Strong interest in and commitment to ending chronic homelessness in DC.
• Strong communication skills and sense of boundaries.
• Flexibility, openness, and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences.
• Ability to effectively manage and coach a diverse team, respond to crises, and foster a positive and collaborative work environment.
• Strong organizational, written, and verbal communication skills.
• Able to lift and/or carry up to 20 lbs.
• Comfortable operating computers, inputting information into a database, and documenting work.
• Proficiency in Spanish is preferred.

Education and Experience

• LICSW, LPC, or LGSW or a master’s degree in a related human services field is preferred. Bachelor's degree in the human services field and four years of work experience providing case management services may be considered.
• At least 2 years of experience in case management, mental health services, and direct service delivery with individuals experiencing homelessness and/or with co-occurring mental health and substance use challenges.
• At least 2-3 years of supervisory experience or demonstrated leadership within a case management or clinical services setting preferred.
• Knowledge of Housing First principles, trauma-informed care, harm reduction, and the behavioral health and homeless services systems in Washington, DC.

PHYSICAL/MENTAL/TIME AND LOCATION DEMANDS: 

Physical Demands - Regularly required to sit; Regularly required to stand and walk in program areas during program service times to engage guests; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds.

Mental Demands - Ability to communicate (written and spoken) effectively in English is required.

Time and Location Demands – This is an in-person, on-site position. The position is Monday-Friday primarily during business hours, but there will be a rotating (weekly) ‘late day’ for each case management team member including supervisors (eg 11am-7pm or 12pm-8pm one day per week).

Travel Demands - This position occasionally requires local travel between Miriam's Kitchen and partner sites. Where the need arises for business travel, appropriate compensation will be provided.

Benefits

Miriam’s Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full and part-time team members.

EOE STATEMENT

Miriam’s Kitchen values diversity in thought and experience and is committed to assembling a diverse workplace. People of color, people with lived experience in the issues MK works on, veterans, and LGBTQIA persons are strongly encouraged to apply.