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Hybrid Customer Service Representative bei BLUE CARDINAL HOME SERVICES, LLC

BLUE CARDINAL HOME SERVICES, LLC · Abilene, Vereinigte Staaten Von Amerika · Hybrid

24.960,00 $  -  33.280,00 $

Jetzt bewerben

Description

 

Midway Plumbing is seeking a dedicated and customer-focused Client Service Representative to be the welcoming voice of our company. This part-time position is ideal for someone who thrives in a fast-paced environment, understands the importance of first impressions, and enjoys helping people solve problems with professionalism and care.


Key Responsibilities

  • Answer all incoming client calls promptly (ideally before the third ring) using the approved company greeting
     
  • Serve as the first point of contact for customers and deliver a warm, courteous, and professional experience every time
     
  • Prioritize client needs above all other tasks and ensure they feel well cared for and valued
     
  • Accurately schedule service and maintenance appointments, coordinating with technicians to ensure on-time service
     
  • Notify clients proactively if there are any scheduling delays and work to rebook at their convenience
     
  • Make outbound calls to Club Membership clients to schedule seasonal maintenance and maximize appointment volume
     
  • Support the team in meeting daily goals for service and repair calls, which help generate future replacement opportunities
     
  • Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction
     
  • Maintain clear communication with technicians and office staff to ensure seamless operations
     
  • Uphold Midway Plumbing’s Code of Ethics and Team Rules at all times

Requirements

 

What You Bring

  • Previous experience in a customer service or call center role (required)
     
  • Knowledge of plumbing or home services industry (preferred)
     
  • A courteous and pleasant demeanor—whether on the phone or off
     
  • Strong verbal communication and listening skills
     
  • Excellent time management, organization, and problem-solving abilities
     
  • Ability to remain calm under pressure and handle multiple tasks with ease
     
  • Familiarity with scheduling or dispatch software (a plus)
     
  • Bilingual a plus, but not required
     

Why Join Midway Plumbing?

  • Friendly and supportive work culture
     
  • A steady, part-time weekday schedule—no weekends!
     
  • Opportunities to grow in the home services industry
     
  • The satisfaction of helping customers solve important issues every day
     

If you're passionate about great customer service, enjoy being part of a team, and want to make a meaningful impact, we’d love to hear from you!


Monday - Friday, 9-3

$12-$16 an hour based on experience

Jetzt bewerben

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