Hybrid Switchboard Operator bei Gastroenterology Associates of the Piedmont

Description

GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for Switchboard Operators for our GI Clinics. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy, Interstim Bowel Control Therapy and Orbera gastric balloon weight loss therapy.

Excellent benefits package include health insurance option, dental, vision, life, long-term and short-term insurance coverage and a robust 401k/profit sharing plan; voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work/life balance is a priority. Exceptional providers and well-trained staff on board. Looking for another strong team member!

Do you have a friendly, personable speaking voice and love helping others? As a medical office switchboard operator, you will typically be the first person our patients speak with.

Requirements

• Employee will answer all incoming calls, provide pertinent information to the patient and transfer the call to the appropriate source as needed.
• Will relay messages to the proper location within the organization, which may entail writing down the number of the person who called and providing it to the individual.
• Must be able to document clearly and precisely in the medical record.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains quality results by following and enforcing standards.
• Serves and protects the health care community by adhering to professional standards, office policies and procedures, federal, state, and local requirements, and protects patient confidentiality using HIPAA guidelines.
• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Communicates effectively and respectfully with members of the staff and members of other departments.
• Bilingual preferred.
• Previous experience with EPIC preferred.
• General Medical Records responsibilities