Hybrid Corporate Director of Training bei Black Family Hospitality

Key Responsibilities:

• Design and execute a multi-unit training strategy that supports our expansion roadmap, ensuring readiness for multiple new store openings annually across diverse markets.

• Build, lead, and mentor a scalable field training team to support pre-opening and ongoing training across all brands, starting with Terry Black’s Barbecue.
  
  

• Develop training deployment plans for new restaurant openings (NROs), including pre-opening bootcamps, on-site field training, and post-opening support protocols.
  
  

• Partner with Operations, HR, and Creative teams to align training with evolving SOPs, company values, and guest experience expectations.
  
  

• Oversee the development of standardized, brand-aligned content, including digital modules, video training, printed guides, and on-the-job coaching tools.
  
  

• Implement and manage Wisetail and other learning management systems (LMS) to support scalable, trackable training programs across the organization.
  
  

• Establish training KPIs and reporting frameworks to evaluate program effectiveness, identify opportunities, and continuously improve content and delivery.
  
  

• Create and maintain a centralized training knowledge base that includes updated SOPs, role-specific tracks, and leadership development tools.
  
  

• Foster a company-wide culture of learning, development, and operational excellence from hourly team members to senior managers.
  
  

Core Responsibilities include, but are not limited to:

• Training Coordination

  • Coordinate comprehensive training plans and annual training calendar to include eLearning, new product rollouts, management bootcamps, and onboarding cohorts.

  • Create, implement, and lead the process to certify training restaurants in each area.

• Training Execution

  • Lead training bootcamps covering Operations, HR, P&L Management, Local Marketing, etc. for each brand/location.

  • Partner with the corporate Operations team and Field Trainers/Coaches on all new product and process rollouts.

  • Support the onboarding process and systems to ensure an efficient and thorough new hire orientation process for all team members, including the MIT program.

• Training Management

  • Ensure and validate that training is being completed adequately across all levels of restaurant teams (Field Trainers/Coaches, Managers, Team Members, etc.).

  • Analyze training reports and train Field Trainers/Coaches and GMs on how to best utilize the available tools.

What Our Ideal Candidate Looks Like:

• 7+ years of progressive experience in training and development, including at least 3 years in a multi-unit or multi-brand environment.

• Experience supporting rapid growth or new unit development, ideally within the restaurant or hospitality sector.

• Strong track record in building and managing field-based training teams.

• Proven ability to design training systems that scale across geographies and cultures.

• Exceptional communication skills and comfort working cross-functionally across Operations, HR, and Creative/Marketing teams.

• Proficiency in Wisetail and other LMS platforms, e-learning tools, and digital content development.

• Comfortable working in a fast-paced, entrepreneurial environment with evolving needs.

• A genuine passion for hospitality, people development, and driving high-performance cultures.

• Restaurant, food & beverage, or hospitality background preferred; experience with brands known for operational rigor and training discipline (e.g., Chipotle, Cava, Sweetgreen) is a strong plus.

• Excellent interpersonal and communication skills, with the ability to build strong relationships at all levels.