Hybrid Customer Support Specialist bei WYLD
WYLD · Clackamas, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Clackamas
Headquartered in the Pacific Northwest, Wyld produces the best Cannabis edibles and beverages on the market using real fruit and natural flavors. When adventure calls, we answer - always ready to embrace challenges, test boundaries, and push limits. Our company ethos is founded in strong values and our Pillars of Commitment to our communities and the Earth itself. Our ambitious team embraces challenges, tests boundaries, and is always ready for adventure. Wyld operates in AZ, CA, CO, IL, MA, MD, MI, MO, NM, NV, NY, OR, OK, WA, and across all of Canada with more launches on the horizon.
Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
Embody Wyld Core Values, The Wyld Way
Wyld’s core values are the driving force and energy behind everything we do. These values drive our culture, our business philosophy and our philanthropic efforts. It is the cornerstone for all that we do here at Wyld.
-Make a Mark
-We Blaze Our Own Trail
-Brand First
-We Mean Business
Summary
As a Customer Support Specialist you’ll be assisting customers with inquiries, troubleshooting issues, and ensuring a seamless service experience. You’ll communicate through various channels—like email or phone—and work collaboratively with internal teams to resolve problems efficiently. Your role is essential in building customer trust and satisfaction through empathy, clear communication, and attention to detail.
Essential Duties and Responsibilities include the following
- Promptly responding to customer queries via email, live chat, and phone
- Work directly with fulfillment, eCommerce and operations teams to improve customer outcomes
- Immediately escalate serious complaints or issues
- Liaising with colleagues or managers to find the best solutions to customers’ issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Maintaining a helpful and professional demeanor at all times
- Obtaining and sharing customer feedback with colleagues and other departments in order to maintain product quality
- Responsible for being familiar with new products as they are introduced
- Participate in fraud review to identify and mitigate fraudulent orders
- Complete special projects as assigned
- Use approved brand language to answer all customer questions
- Respect client confidentiality at all times
- Additional duties and responsibilities may be assigned based on business needs
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2+ years of experience in a support role focusing on customer success, data management
- Practical experience with software platforms such as Shopify, Microsoft Suite, and Zendesk preferred
- Previous experience in an Ecommerce customer service role preferred
- The ability to respond appropriately under pressure
- Sound judgment and excellent problem-solving skill
- The ability to speak a second language is a plus
- A positive attitude and the ability to build relationships with clients
- The flexibility to work irregular hours, when required
- Effectively communicate information and respond to questions/suggestions from various levels within the company
- Possess advanced mathematical skills: addition, subtraction, multiplication and division
- State regulations require all applicants must be 21 years of age or older
- Will be required to submit to a background check
- Must obtain all state-required: permits, licenses, and certifications
- Travel between sites may be required
Benefits
As a non-exempt employee, you'll receive a hourly rate of $21.00-23.00/hr paid biweekly, overtime, 11 paid holidays, 120 hours of PTO, 16 hours of VTO, 401K, and fully paid health, dental and vision insurance.
Wyld is an equal opportunity employer.
