Hybrid Improvement Consultant bei University Health Network

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies: 1
Site: Toronto General Hospital / Toronto Western Hospital
Department: Data & Analytics
Reports to: Senior Manager, Performance Improvement and Excellence
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: August 22, 2025

Position Summary  

The Performance Improvement Consultant plays a critical role in advancing a culture of data-informed decision making and performance improvement at UHN. This is a dynamic role requiring adaptability and the ability to pivot across three core areas of focus: 

• Analytics interpretation and performance management: help teams draw insights from data and connect insights to workflows to enable data-driven decision making  
• Project management: coordinate key initiatives, engage stakeholders, and advance work in line with identified milestones and timelines  
• Improvement enablement: support Lean capability development, facilitate communities of practice, and coach teams in applying improvement tools 

The ideal candidate thrives in a complex environment, moves fluidly between diverse workstreams, and brings strong skills in data literacy, stakeholder engagement, project management, and continuous improvement. 

Duties

• Support the adoption of a performance management system. Partner with teams to interpret performance data, identify opportunities for improvement, and translate insights into recommendations to enable data-driven decision making. 
• Build positive relationships with clinical programs and Data & Analytics teams, ensuring clear communication and engagement, to identify data needs and support interpretation of analytics aligned to workflows. 
• Lead projects from planning to implementation that advance strategic and operational goals, maintaining scope and timely delivery, and ensuring alignment across stakeholders. Recognize risks or issues proactively and identify potential mitigation strategies to resolve them effectively.  
• Prepare and deliver materials (presentations, reports, etc.) summarizing project milestones, outcomes, and recommendations to project teams, committees, and leadership audiences. 
• Support Lean and continuous improvement initiatives, contributing to coaching, communities of practice, and spread of improvement approaches.  
• Promote a culture of learning and continuous improvement through engagement, education, and data storytelling. 

• Undergraduate Degree in Health Science, Health Informatics, Health Administration, Business, or Industrial/Process Engineering, or related field (master’s degree an asset). 
• Minimum 3 years’ experience in a hospital or healthcare setting, ideally involving performance management and/or improvement work. 
• Extensive knowledge of Lean Six Sigma and/or quality improvement methodology required. 
• Strong data literacy and analysis skills, with the ability to interpret and communicate data insights effectively to a non-technical audience. 
• Skilled at relationship-building and influencing across organizational levels without direct authority. 
• Experience supporting diverse, large-scale initiatives. Strong organizational and project management skills; able to keep teams aligned and work moving forward.  
• Excellent verbal and written communication skills, with experience delivering presentations and facilitating discussions with diverse audiences. 
• Experience applying quality improvement methodology and tools to solve problems and drive a culture of continuous improvement.  
• Demonstrated ability to develop educational materials, facilitate training sessions, and coach teams in improvement methodologies. 
• Proven ability to manage ambiguity, prioritize, and adapt quickly to evolving priorities across data analytics, project management, and continuous improvement work. 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.