Hybrid Staff Software Engineer bei Telstra

Employment Type

Permanent

Closing Date

1 Aug 2025 11:59pm

Job Title

Staff Software Engineer

Job Summary

As a Staff Engineer you model the highest standards of software engineering practice in the work you do. Acting with a sense of urgency, whilst remaining flexible you put customer needs first. You actively use your breadth and depth of expertise to build capability and raise work standards in the teams you are working in.

Job Description

Who We Are

Telstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.

Focus of the Role
Staff Engineers is a critical intersection between engineering, management, and product development, and they are expected to balance technical depth with broader organizational involvement. This role typically requires considerable experience, deep expertise in technologies, and strong interpersonal skills

What You’ll Do

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

• Design, develop and implement Customer Service Management, Incident, Problem, Change, Knowledge, CMDB, ITAM, Service Catalog workflows, ITIL processes, UI/UX Service Portal within ServiceNow platform and integrations with external systems.
• Design, develop and implement Strategic Portfolio Management, Field Service Management, Order Management, SecOps
• Design, develop and implement Business rules, UI Action , UI Policy, Data policy, events, script action, workflow orchestration activity, Mid-server, data sources, schedule jobs and data management activities.
• Design and develop moderately complex scripts, workflows and third party integrations and create custom applications in ServiceNow.
• Design and develop integrations using the best option available in ServiceNow, not limiting to JDBC, Web Service Based, Email, File etc.,
• Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions.
• Developing, Patching, installing, integrating, and troubleshooting ServiceNow applications
• Analyse, interpret complex data, and provide highly advanced solutions to technical problems escalated from the Service Desk
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools.
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible.
• Oversee development of the ServiceNow solution in accordance with industry best practices to ensure system compliance.
• Coordinate vendors for ServiceNow product flaws
• Exceptional written and verbal communication skills, coupled with self-directed and independent work ethic.
• Capability to grasp business requirements and translate them into technical solutions effectively.
• Ability to describe technical solutions in business terms.
• Adaptable to dynamic and fast-paced environments
• Team player
 

About You

• 10+ years of relevant experience in ServiceNow development and IT Consulting
• Strong foundation in programming, with a minimum of 5-7 years of hands-on experience in coding, scripting, and debugging.
• Working knowledge of Scrum or Agile development methodologies.
• ITIL Foundation Certification
• Bachelor’s degree or equivalent education is a prerequisite.
• Possession of ServiceNow System Administration, Developer, or similar certifications.
• Knowledge of Asset and CMDB Implementation
• Knowledge of Performance Analytics and dashboard capability
• Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, TSM etc..,)
• Expertise in web development skills (AngularJS 1.5, JavaScript, jQuery, CSS/CSS3, HTML5, XML/JSON, Web Services, with familiarity in AngularJS 2+, React, and charting libraries)
•Proven ability to configure and implement ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, UI Actions , Eventing, ACLs, Script Includes, and UI Scripts to meet requirement.
• Familiar with SDLC and Agile methodologies
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
 

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