Hybrid Coordenador(a) de Atendimento ao Cliente - Helpdesk&Claims bei Averis

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Responsibilities:

You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:

• Work directly with business leaders regarding staffing. Ensure appropriate staffing levels, determine business needs and prepare business plans to adequately achieve desired headcounts. Communicate with talent acquisition team and ensure appropriate paperwork is completed and submitted.
• Maintain human resource information system records (employee records) and compiles reports from the database. Assist in the evaluation of reports, decisions, and results of department in relation to established goals. This would involve personnel records maintenance (job history, retirement and insurance documentation, leave accrual records and details of illness, absences, transfers, and salary progression, etc.)
• Assist in the development, implementation, and enforcement of company policies, processes, and procedures.
• Maintain system to document changes to company policy manuals and handbooks. Participate in policy discussions and make recommendations regarding policy changes.
• Oversee the corrective action and disciplinary process within assigned business unit ensuring consistency of enforcement. This includes HR employment issues (hiring and termination processes and labor law issues, contract renewals and dismissals, trainee programs, expatriates, control/process of retirement, etc.)
• Maintain, analyze, manage and improve Human Resource measurements pertaining to all employees and supervisors working within their area of responsibility. Measurements would include turnover, hiring, attendance, salary, training, and safety.
• Prepare statistical reporting to internal management (employee demographics, skills inventory, absenteeism, overtime, employee turnover) and external agencies (e.g., government agencies, insurance companies, unions etc.)
• Analyze and take action to continuously improve measurements. Participate in and lead continuous improvement efforts in the area of human resources.
• Conduct and oversee the employee feedback meetings and participate in management updates. Assist with making changes that improve the working environment and overall employee relations.
• Ensure all appropriate steps are completed to develop and/or assist in the development of accurate job descriptions. Participate in salary evaluation meetings and ensure all steps are taken to accurately update the appropriate individuals of results.
• Conduct, oversee and manage the termination process. Ensure a thorough investigation has been completed and all documentation provided. Work with legal to determine the best course of action and ensure all applicable SOPs are followed.
• Promote a positive working environment by ensuring accountability for behavior that violates Company policies. Make appropriate changes in staffing and transfers of supervisors and hourly employees as necessary.
• Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring, and administering performance reviews. Recommend, plan, and/or implement employee training and skill development activities.
• Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.