Hybrid Senior Executive - Revenue Operations bei Exotel Techcom Pvt Ltd

About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. 

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

Must Haves

• 2- 3  years of prior experience of relevant experience in a B2B SaaS company

• Good understanding and usage of sales tools like Salesforce, Tableau., Tableau Prep, Tableau Data Management Platform

• Design and develop Tableau dashboards and reports to visualize data and provide insights.

• Able to handle and create dashboards based on multiple 

• Gather requirements from stakeholders to understand data analysis needs and design appropriate Tableau visualizations.

• Configure, customize, and maintain Salesforce platform according to business needs.

• Excellent MS Office skills - Excel, PPT, Word

• Should be result oriented.

• Strong analytical skills with program management capabilities

• Proactive and Self-starter with inclination/drive towards sales

• Ability to work independently and collaborate efficiently across functions.

• Strong communication, interpersonal and soft skills

• Ability to work in a multicultural, multi geography environment.

• Ability to drive changing business priorities in all sales teams and geographies.

• Qualification: Graduate (MBA  preferrable)

Roles and Responsibilities

• Creation/Maintenance of tableau dashboards and have complete hands on efficiency to calculated fields, parameters, and sets in Tableau for advanced data analysis.

• Have knowledge of Salesforce Platform and able to Customize Salesforce to meet business requirements by configuring various aspects of the system, including objects, fields, page layouts, record types, workflows, validation rules, and process automation.

• Sales Analytics and Intelligence with Automation – Data Governance, Metrics Measurement and tracking, Reporting and Dashboarding on SF/Excel/other tools, Sales Analytics and Customer Intelligence

• Sales Process and Tools – Sales Process Management, Pipeline Management, Forecasting and Planning, Sales Technology evaluation and adoption, Sales Tech stack effectiveness and hygiene

• Sales Compensation Management – Sales compensation design and effectiveness, Quota Allocation/Goal Setting, Sales compensation administration

• Sales Leadership Support – Strategic Project and transformation support, Sales performance management, Sales executive, and stakeholder management

• Research and Go to Market – Research on key accounts, competition, and market.

• Build strong partnerships with Sales, Marketing, and Partnerships leaders, deeply understand their business objectives, and proactively identify opportunities to accelerate their progress.

• Partner closely with Finance on AOP.