Hybrid Bilingual Healthcare Support Agent (Spanish-English) Medellin On Site bei Virtual Staffing Solutions
Virtual Staffing Solutions · Medellin, Kolumbien · Hybrid
- Optionales Büro in Medellin
The Bilingual Healthcare Support Agent will assist patients undergoing immigration medical exams, specifically those related to the USCIS Form I-693. The agent will be responsible for customer service, administrative support, and documentation, ensuring a smooth medical evaluation process in compliance with immigration standards.
This position requires fluency in both Spanish and English, as well as the ability to handle confidential information with discretion and accuracy. Candidates with experience in customer service or client support will be given priority.
Key Responsibilities
1. Patient Communication & Support
- Communicate with patients in both Spanish and English (written and verbal).
- Answer inquiries about immigration medical exams, procedures, and timelines
- Guide patients through the USCIS Form I-693 process, ensuring they understand requirements.
2. Administrative Duties
- Schedule appointments and manage patient records
- Ensure proper documentation is collected, scanned, and stored
- Coordinate with doctors, nurses, and lab technicians during the exam process.
3. Form I-693 Process Support
- Assist in the preparation, review, and submission of USCIS Form I-693.
- Ensure accuracy and compliance with USCIS regulations.
- Training will be provided for candidates not already familiar with the form.
4. Customer Service & Follow-Up
- Provide excellent service and maintain professionalism under pressure.
- Follow up with patients for missing documents, payments, or signatures.
- Handle concerns or escalate issues to the medical team when needed.
5. Organizational Tasks
- Maintain internal checklists and reports
- Ensure all tasks are completed in a timely, detail-oriented manner
- Collaborate with team members to ensure high-quality service delivery.
Skills, Knowledge & Expertise
Qualifications:
Fluent in Spanish and English (verbal and written).
Fluent in Spanish and English (verbal and written).
- Prior experience in healthcare and/or customer service is a plus.
- Familiarity with USCIS Form I-693 or the immigration medical process is highly preferred (training will be provided).
- Strong organizational skills and high attention to detail.
- Ability to work independently while managing multiple priorities.
