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Position Summary:
Mark Coggle, Senior Manager, Technical Support for the Delphix technical support team at Perforce is searching for a Technical Support Engineer to join the team. We are looking for an individual who is curious, collaborative, independent, and innovative. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products.
If you thrive on solving complex issues, collaborating with a supportive team of experienced engineers and continually expanding your knowledge, we can promise an environment where all this will become a part of your everyday, resulting in a rewarding and developing career, with a team who care about our customers and our colleagues.
Requirements:
3+ years of experience & related education
Must be willing to work US Pacific time hours (1 PM – 9 PM in Brazil (Brasília/São Paulo time)
Technical degree (CS/IT/Eng/ITSec) or equivalent experience
Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
Demonstrated history of strong analytical, troubleshooting, and debugging skills
Unix and Linux system administration skills
Experience with a RDBMS, especially backup and recovery for Oracle and MS SQL Server
Operating System Skills: Linux, Unix, Windows Server
Awareness and understanding of related emerging technologies and practices
Preferred, but not required:
Extensive experience with either Oracle RDBMS, (including clustering, recovery, and multitenant configurations) or Microsoft SQL Server RDBMS (including availability groups, indexes and constraints, and performance tuning)
Experience with data virtualization, hypervisors and cloud
Ability to read "C" or Java code
Ability to script in Shell, Python, etc.
Experience with data masking or ETL technologies
Experience troubleshooting distributed components/services and log analysis
Experience with crash dump analysis for Unix
Experience with ZFS
Data storage, backup, and/or archiving knowledge
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
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