Hybrid Customer Service Specialist (f/m/d) bei Freudenberg Industrial Services GmbH

Working at Freudenberg: We will wow your world!

Responsibilities:

• Order Management: Accept and enter incoming sales orders into SAP, ensuring accuracy and compliance with contracts and planning.
• ERP System Maintenance: Update and monitor ERP system settings, ensuring logic, correctness, and taking corrective actions as needed.
• Customer Communication: Ensure timely and accurate communication of delivery dates and handle customer complaints, returns, and credit notes.
• Demand and Supply Coordination: Compare market demand with replenishment times, coordinating with demand planning and supply chain management.
• Quality and Logistics Issues: Handle logistics and quality complaints, ensuring proper communication and resolution within agreed response times.
• Project and Receivables Management: Participate in internal projects and monitor outstanding receivables, ensuring timely processing and follow-up.

Qualifications:

• Educational Background: Completed vocational training, preferably as an industrial clerk or wholesale and foreign trade clerk with good technical expertise.
• Communication Skills: Excellent oral and written communication skills in German and good in English.
• Technical Proficiency: Good user knowledge of MS Office and SAP R/3.
• Work Style: Structured, analytical, and reliable way of working.
• Coordination Skills: Strong coordination skills with both global customers and internal departments.
• Service Orientation: Very high service orientation.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.