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Hybrid Afternoon Service Coordinator bei Manitoulin Group of Companies

Manitoulin Group of Companies · Thunder Bay, Kanada · Hybrid

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Company Description:

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 65 years of experience, Manitoulin developed transportation knowledge that is relied on and trusted by clients in various industries.

Job Description:

Essential Duties & responsibilities include 

  • Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
  • Maintain the local “Facility Planner” spreadsheet outlining daily workflow
  • Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager
  • Ensure all tasks are completed in Enrich with proper comments for each job line
  • Ensure warranty claims are opened for all warrantable parts and/or repairs
  • Work with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs
  • Assist parts Dept in sourcing parts 
  • Ensure part cores are returned for proper credit
  • Close completed work orders after review
  • Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shop
  • Driver & Customer Relations
Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Minimum 5 years in service operations
  • Knowledge of the AS400
  • Good organizational skills
  • Good communication and decision making skills
  • Technical, mechanical and problem solving skills
  • Focused on cost analysis and cost reduction
  • Focused on customer and driver satisfaction
Additional Information:

What do we offer to you? 

  • Competitive Wages
  • Comprehensive Benefits Program
  • Profit Sharing Opportunities
  • Tuition Reimbursement
  • Opportunities for growth and advancement
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