Hybrid Service Supervisor bei Finning Canada

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you a hands-on leader who thrives in fast-paced environments and takes pride in delivering exceptional service?

As a Service Supervisor, you’ll be responsible for ensuring safety, team performance, service quality, and job efficiency—all while upholding Finning’s customer service commitment.

If you’re passionate about leading people, solving problems, and making an impact in the field, this is your opportunity to lead from the front!

Job Description:

• Champion a healthy and safe work environment by ensuring all safety standards, policies, and compliance requirements are communicated, implemented, and followed.
• Lead day-to-day operations including recruitment, onboarding, coaching, mentoring, performance feedback, and employee development.
• Spend the majority of your time in the field with technicians to ensure work aligns with the agreed scope, and that tooling, parts, and technical issues are addressed promptly.
• Allocate technicians to jobs, manage productivity, and conduct pre-, mid-, and post-job reviews to ensure service excellence.
• Ensure timely and accurate completion of service reports and job binders, and that all standard operating procedures are followed.
• Clearly communicate job scope and direction to frontline employees and escalate issues as needed.
• Utilize tools such as SIS, SIMSi, SIMS, DSN, and DPSS to support job execution and decision-making.
• Conduct ongoing performance conversations and ensure formal reviews are completed by employee anniversary dates.
• Ensure adherence to collective agreements, performance management protocols, and Finning’s high-performance leadership principles.
• Deliver on Finning’s promise of quality, safety, and timely service to customers.

Qualifications:

• Minimum 4 years of experience working with Caterpillar equipment and engines.
• Demonstrated leadership and supervisory skills, with a strong ability to coach and develop frontline employees.
• Strong communication and decision-making skills, with the ability to clearly direct job scope and resolve issues in the field.
• Advanced proficiency in Caterpillar systems including SIS and related programs.
• Solid business acumen, with a strong understanding of Caterpillar product lines, warranty processes, and product health structures.
• Knowledge of collective agreements, performance management, and disciplinary processes.

Note:

• This position is based out of our Kearl Lake location.
• Permanent, full-time role.
• Continuous shift (14 on, 14 off, 12-hour days).
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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