Hybrid Head of People & Performance bei Penrose Health
Penrose Health · London, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in London
We’re not looking for a safe pair of hands. We’re looking for someone smart, sharp, and relentlessly effective — someone who can rebuild our People function from the ground up and help take Penrose into its next phase of growth.
This is a full-stack role. You’ll own hiring, manager capability, performance, people ops, and more — designing and executing robust, scalable systems that work in the real world. You’ll need to deliver from day one — and then grow into a strategic leader as you build a high-performing People function around you.
This is a full-stack role. You’ll own hiring, manager capability, performance, people ops, and more — designing and executing robust, scalable systems that work in the real world. You’ll need to deliver from day one — and then grow into a strategic leader as you build a high-performing People function around you.
You’ll be working directly with our senior leadership and have the remit to make change — and the expectation to deliver it.
What you’ll do
- Build a high-performance People engine that supports real delivery — not just policy
- Lead hiring end to end across clinical, ops, and HQ — focused on quality at pace
- Reset how we do performance, feedback, and accountability — data-driven and scalable
- Train first-time managers and embed better leadership across teams
- Handle ER cleanly, keep us compliant, and reduce noise across the org
- Own our People strategy — org design, succession planning, reward, tools, and structure
- Be a stabilising force: bring order, velocity, and visible progress
What good looks like:
You don’t just make plans — you get results. Within 3–6 months, you’ll be improving hiring speed and quality, cleaning up broken systems, and building trust by executing day to day. Within 12 months, we expect to see a new People system live and delivering outcomes: stronger delivery, better retention, clearer performance.
Who you are
- A builder, not a background operator — you’ve delivered real systems, not just advised from the sidelines
- Strong commercial instincts — you prioritise business outcomes, not process or policy, and you don’t confuse thoughtful risk-taking with playing it safe
- Hands-on and unafraid to get stuck in — an executor, not just a people manager or boardroom talker.
- Organised and detail-driven — your systems don’t drift, and your docs are audit-ready
- Emotionally intelligent, but not afraid of hard conversations - you don’t confuse being nice with getting business outcomes
- Strong HR knowledge (esp. ER, performance, UK law) — but flexible and pragmatic
- You bias to action, own problems, and never settle for “good enough”
- CIPD and NHS experience are welcome — but real-world delivery is what we hire for
What you’re not:
- A policy writer, a committee-seeker, or a defender of “how things are”
- A career HRBP who’s never had to fix messy systems or hold the line
- Someone who mistakes sentiment for strategy or comfort for care
Why Penrose
Penrose Health is building the future of primary care.
We run a group of GP surgeries serving over 80,000 patients across 8 sites, with a team of 200+ clinicians and operators. But we’re not just a standard NHS provider. We’re here to raise the bar — on care, on outcomes, and on how a modern healthcare organisation should run.
That means proper systems. High standards. Real accountability. And a culture that values pace, clarity, and getting the right things done. You’ll be joining a team that’s scrappy, smart, and serious about change — with leadership that backs ambition and rewards delivery.
We run a group of GP surgeries serving over 80,000 patients across 8 sites, with a team of 200+ clinicians and operators. But we’re not just a standard NHS provider. We’re here to raise the bar — on care, on outcomes, and on how a modern healthcare organisation should run.
That means proper systems. High standards. Real accountability. And a culture that values pace, clarity, and getting the right things done. You’ll be joining a team that’s scrappy, smart, and serious about change — with leadership that backs ambition and rewards delivery.
We expect a lot — but we also invest in our people. You’ll get:
- 💰 Competitive salary + bonus — built to reward performance, not just tenure
- 💡 Professional development — we’ll back your growth with funding and support
- 🩺 Vitality Health insurance — fast access to private care and real wellness perks
- 📅 Birthday day off — because cake > email
- 🚲 Cycle + tech schemes — stay active and get the gear you need
- 🏥 Company pension — competitive NOW pension arrangement
- 🛡️ Company sick pay — peace of mind built in
- 🎉 Regular team socials — from low-key hangs to all-company events
- 🍦 Summer surprises + festive extras — because small things matter
- 💥 A real mission — not just perks: your work here helps fix the system
This isn’t just a job. It’s a chance to help transform primary care — and have some fun along the way.
