Summary

Salary: Competetive Salary and Benefits
Grade: SLP
Reporting Line: Chief Operating Officer
Contract Type: Permanent
Location: London Hybrid
Closing Date: 14th August 2025

What to expect

As Resilience Director, you will lead the charge in shaping and delivering a robust resilience strategy across the Post Office. You will oversee governance, risk management, incident response, whistleblowing, and statutory compliance (FOI/DSAR), all while championing a Postmaster-first culture and driving continuous improvement.

You will head a unified resilience function, equipping teams with the tools, data, and capabilities to deliver high-quality, compliant services. Your work will ensure alignment with key industry and government standards like ISO 9001 and BS 65000, while providing proactive assurance across all operational activities.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 

• 30 days annual leave that increases with tenure  
• Up to 25% individual performance based incentive scheme
• Car allowance  
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform  
• Ever-evolving learning and development opportunities 

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

Qualifications

• Degree or equivalent in Information Security, Risk Management, or Law.

Experience

• Senior leadership in strategy and transformation.
• Proven delivery of cross-functional programmes.
• Expertise in resilience, risk, and operational governance.
• Board-level stakeholder engagement.
• Building high-performance, inclusive teams.

Skills & Capabilities

• Deep knowledge of resilience and business continuity frameworks.
• Strong stakeholder engagement and communication skills.
• Strategic thinking with hands-on problem-solving ability.
• Expertise in UK GDPR, FOI, and regulatory compliance.
• Skilled in governance reporting, case management systems, and data ethics.
• Commercial acumen and data-driven decision-making.
• Commitment to equality, diversity, and inclusion.

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.