Hybrid STAT Analyst (f/m/d) - Security Technology Administration Team bei Digital Realty Trust, L.P.

Your Role

As a STAT Analyst (f/m/d), you will ensure the maximum availability and operational performance of our data center security systems in line with defined SLAs. Acting as the key contact for security technology tickets across EMEA, you will coordinate troubleshooting efforts, supervise external service providers, and work closely with local security teams and the global STAT function.

Your responsibilities include tracking and managing work orders in the work order management system, ensuring they are accurate, prioritized, and resolved in a timely manner. You will analyze data, report errors or omissions, and proactively support incident resolution. A core aspect of the role is coordinating vendors on-site, performing knowledge base checks including site visits, and supporting programming and commissioning of security devices when required.

By combining technical oversight, vendor coordination, and structured documentation, you will play a critical role in maintaining a secure and highly available technical environment in our data centers.

Your Profile

• Background in security operations or security technology, with at least 2 years of experience in the security industry or in a role with strong customer service responsibilities
• Affinity for IT and digital tools, ideally with some experience in managing or supporting integrated security systems
• Fluent in English and German, both spoken and written; additional languages are a plus
• Strong team player with proven problem-solving skills and the ability to work in a structured and detail-oriented manner
• Demonstrated customer focus, organizational skills, and the ability to manage tasks independently
• High level of confidentiality, professionalism, and reliability in a security-critical environment
• Willingness to obtain AMAG and Lenel certification within the first year of employment (supported by the company)

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.